Business Travel Consultant II

Navan•Dallas, TX

About The Position

As a member of Navan’s Global Operations and Service team, the Business Travel Consultant II directly supports users’ travel needs and helps deliver a best-in-class customer experience. The role involves resolving traveler issues, communicating effectively, collaborating with internal teams to remove barriers, and providing feedback to product, design, and engineering teams to improve customer-facing and internal platforms. The position contributes to day-to-day operations, traveler experience, and product development.

Requirements

At least 5 years of experience managing bookings for corporate and leisure clients in a core business travel environment.
At least 3 years of advanced Sabre or Amadeus GDS experience, including ticketing, reissues, voids, cancellations, EMD and MCO issuance or reissuance, and PNR management.
Experience with local-market supplier content and booking practices in both ARC and BSP markets.
In-depth knowledge of complex itineraries, air fares, and fare construction calculations, including net fares, IT fares, route deals, and corporate negotiated fares (Fares & Ticketing VAII, formerly BA2).
Full understanding of travel industry regulations and worldwide compliance requirements.
Strong verbal and written English communication skills.

Nice To Haves

Experience with NDC, low-cost carriers, third-party content aggregators, and their booking management practices.
Fluency in a language other than English.

Responsibilities

Support travelers through chat, phone, and email.
Maintain extensive knowledge of suppliers, destinations, and systems.
Quickly and accurately assess customer needs, personas, and urgency.
Provide accurate information for hotel, flight, car, and rail bookings as required.
Help users self-serve on the Navan platform and app where possible.
Respond to customers within service-level agreement expectations and requirements.
Follow company and customer travel and expense policies, as well as global compliance procedures.
Provide stakeholders with regular feedback on goal progress and key operating processes.
Participate in team meetings to stay current on product launches, supplier updates, and industry changes.
Continue building travel industry knowledge and delivering high-quality travel support.
Follow attendance policies and complete assigned training.
Meet individual performance metrics that support organizational and company business objectives.