Travel Consultant I

American Express Global Business Travel • Ellsworth Air Force Base, SD

8d • $35,700 - $51,000

About The Position

Amex GBT is hiring a Travel Consultant I to join its U.S. Military and Government team, which provides travel management services to federal clients. The role supports defense and government travelers with customer service before, during, and after business trips. The position handles routine and non-routine travel assignments and provides comprehensive training with experienced colleagues, supported by the company’s social intranet.

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies. The position is located in Ellsworth, South Dakota. Because it supports a U.S. Federal Government client, the successful candidate must be a U.S. citizen and must be able to meet government eligibility requirements, including successful company and government background investigations, which may include criminal history and credit record reviews. The U.S. national base salary range is $35,700–$51,000.

Requirements

• Fluent English, written and spoken.
• Good verbal and written communication skills.
• Basic Microsoft Office skills.
• A genuine passion for high-quality customer service.
• Strong teamwork skills.
• A positive, can-do attitude.
• Willingness to learn and grow.
• Must be a U.S. citizen.
• Must be able to meet government eligibility requirements, including successful completion of company and government background investigations.
• Military experience or certifications may substitute for some requirements.

Nice To Haves

• A second language is a plus.

Responsibilities

• Create and complete air, hotel, car, and rail travel arrangements.
• Ensure reservations are built according to client standards and preferences.
• Offer informed recommendations as a trusted advisor to provide travelers with a strong travel experience.
• Handle basic and moderately complex bookings, including potentially non-standard and multi-destination itineraries, ticket exchanges, and complex fares.
• Refer the most complex bookings to more experienced staff.
• Complete both routine and non-routine assignments.
• Use the company’s social intranet to stay up to date.

Benefits

• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources for employees and their immediate family.
• Weekly choice of travel deals from major providers on flights, hotels, cruises, and car rentals.
• Access to more than 20,000 learning-platform courses, leadership courses, and internal job openings.
• Global Inclusion Groups for connecting with colleagues and discussing shared identities or initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed