Travel Consultant I- Onsite

Amex • Fort Huachuca, AZ

11d • Onsite

About The Position

The Travel Consultant I will join Amex GBT’s U.S. Military and Government team, providing travel management services to federal clients. The role provides customer service to defense and government travelers before, during, and after business trips. The consultant creates travel arrangements and advises customers on options to support a positive travel experience. The position is primarily phone-based and also involves groups and walk-ins. Assignments include routine and non-routine work, with comprehensive training and access to an internal social intranet for updates.

Requirements

• Fluent written and spoken English.
• Good verbal and written communication skills.
• Basic Microsoft Office skills and computer literacy.
• Genuine passion for high-quality customer service.
• Strong teamwork skills.
• Positive, can-do attitude and willingness to learn and grow.
• Must be a U.S. citizen because the role supports a U.S. Federal Government client; work authorization alone is not sufficient.
• Must be able to meet government eligibility requirements, including successful completion of company and government background investigations, which may include review of criminal history and credit records.

Nice To Haves

• A second language.
• Military experience or certifications may substitute for some requirements.

Responsibilities

• Create and complete air, hotel, car, and rail travel arrangements.
• Build reservations according to client standards and preferences.
• Offer informed recommendations to help travelers have the best travel experience.
• Handle basic and moderately complex bookings, including non-standard and multi-destination itineraries, ticket exchanges, and complex fares.
• Refer the most complex bookings to more experienced staff.
• Communicate with customers primarily by phone and also serve groups and walk-in customers.

Benefits

• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources for employees and their immediate families.
• Weekly choices of travel deals from major providers for flights, hotels, cruises, and car rentals.
• Access to more than 20,000 learning courses, leadership courses, and internal job openings available to internal candidates first.
• Global Inclusion Groups for connecting with colleagues and advancing inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed