Transporter - General Service

Mayo Clinic•Rochester, MN

1d•Onsite

About The Position

The Transporter’s primary function is to safely and efficiently transport patients, visitors, and patient-related items throughout the Mayo Clinic campus. The role involves frequent interaction with nurses, radiology technicians, desk staff, door attendants, and other employees. Work assignments are primarily received through an iPhone and pager, and may also involve entering or managing transport requests using computers or communicating with dispatch by telephone. Employees must work independently and as part of a team with minimal supervision. Transporters assist patients in and out of wheelchairs and stretchers, use slider boards and slider sheets to transfer patients with help from other care team members, and transport patients using oxygen, intravenous pumps, wound vacs, and other special equipment. They verify patient identity using two identifiers (name and date of birth), confirm with a nurse that patients using oxygen have at least 30 minutes of oxygen before transport, and follow medical isolation precautions and protocols after additional hands-on training. In inpatient settings, they provide detailed verbal communication to appropriate staff during patient pickup and drop-off. Transporters also disinfect equipment after each patient use, request maintenance when needed, and perform daily wheelchair roundups to General Service storage locations or designated floors. The role involves standing and/or walking 10–12 miles during an 8-hour shift and frequently pushing or pulling patients weighing up to 200 pounds, with occasional loads up to or exceeding 350 pounds. Employees must safely operate multiple types of motorized patient transport equipment and meet the associated physical and motor-skill demands. Duties may include transporting patients on monitor carts to or from an intensive care unit with a nurse and/or respiratory therapist accompanying them, monitoring a patient’s condition during transport when care staff are not accompanying them, and calling a code blue if medical staff are needed to evaluate a patient. Employees may also help patients and visitors as needed, including patients experiencing nausea while en route. Working hours may include days, evenings, overnights, holidays, and weekends, with rotating days off. Employees may be required to attend meetings outside their normal schedule and/or assist with training new employees. At least 80 hours of on-the-job training is required to perform basic job functions.

Requirements

High school diploma or equivalent.
Previous customer service experience.
Ability to work independently and in a group setting with minimal supervision.
Exceptional verbal communication, telephone, and human relations skills for interacting with patients, guests, and staff.
Ability to communicate professionally and respectfully during high-stress situations.
Ability to adapt to unpredictable and stressful situations while maintaining a calm and pleasant demeanor.
Strong problem-solving skills.
Exceptional initiative and a proven ability to respond quickly to customer needs in a fast-paced work environment.
Basic computer skills, including proficiency in Microsoft Word and Outlook.
Ability to read, write, speak, and understand English.
Ability to stand and/or walk 10–12 miles per 8-hour shift; frequently push or pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds.
Full use of hands; ability to perform repetitive wrist and elbow movements, repetitive foot motions, and trunk rotation, twisting, and reaching.
Exceptional fine motor skills and proficiency in safely operating multiple types of motorized patient transport equipment.
At least 80 hours of on-the-job training to perform basic job functions.
Ability to work hours that may include days, evenings, overnights, holidays, and weekends, with rotating days off.

Nice To Haves

Previous hospital, clinical, or patient-care experience.

Responsibilities

Safely and efficiently transport patients, visitors, and patient-related items throughout the Mayo Clinic campus.
Receive and carry out work assignments using an iPhone and pager; manage transport requests using computers or communicate with dispatch by telephone as needed.
Assist patients in and out of wheelchairs and stretchers and transfer patients to or from beds and stretchers using slider boards and slider sheets with assistance from care team members.
Transport patients using oxygen, intravenous pumps, wound vacs, and other special equipment.
Verify patient identity using two identifiers: name and date of birth.
For patients using oxygen, confirm with a nurse that at least 30 minutes of oxygen is available before transport.
Follow medical isolation precautions and protocols.
Provide detailed verbal communication to appropriate staff during inpatient patient pickup and drop-off.
Disinfect equipment after each patient use and request maintenance through the appropriate channels as needed.
Perform daily wheelchair roundups to General Service storage locations or designated floors.
Safely operate multiple types of motorized patient transport equipment.
Transport patients on monitor carts to or from an intensive care unit with a nurse and/or respiratory therapist accompanying them.
Continuously monitor a patient’s condition during transport when a patient-care staff member is not accompanying them.
Call a code blue during transport if medical staff are needed to evaluate a patient’s condition.
Assist patients and visitors as necessary, including patients experiencing nausea while en route.
Attend meetings outside the normal work schedule and/or assist in training new employees when required.