Transporter - General Service - Limited Tenure

Mayo Clinic • Rochester, MN

4d • $20 - $26 • Onsite

About The Position

The Transporter safely and efficiently transports patients, visitors, and patient-related items throughout the Mayo Clinic campus. The role involves direct patient contact and frequent coordination with nurses, radiology technicians, desk staff, door attendants, dispatch, and other care team members. Assignments are primarily received through an iPhone and pager; transport requests may also be entered using computers or coordinated by telephone. Employees must work independently and as part of a team with minimal supervision.

Transporters move patients using multiple types of motorized patient transport equipment, assist patients into and out of wheelchairs and stretchers, and use slider boards and slider sheets with other care team members to transfer patients to and from beds or stretchers. They may transport patients using oxygen, intravenous pumps, wound vacs, monitors, and other special equipment. Patient identity must be confirmed using two identifiers, and oxygen levels must be confirmed with a nurse before transporting a patient receiving oxygen. Employees must follow medical isolation precautions, communicate patient status and handoffs to appropriate staff, monitor patients when unaccompanied by care staff, and call a code blue if medical staff are needed to assess a patient during transport.

The work is physically demanding: employees walk or stand 10–12 miles per eight-hour shift, frequently push or pull patients weighing up to 200 pounds, and occasionally handle loads up to or exceeding 350 pounds. The position requires fine motor control, full use of the hands, repetitive wrist, elbow, and foot movements, and frequent trunk rotation, twisting, and reaching. Employees disinfect equipment after each patient use, request maintenance when needed, and perform daily wheelchair roundups to General Service storage areas or designated floors. The schedule may include days, evenings, overnights, weekends, holidays, and rotating days off. Employees may attend meetings outside their usual schedule and assist with training new employees. At least 80 hours of on-the-job training is required to perform basic job functions.

This is a limited-tenure position. Employees are regular employees during the tenure, but employment ends on the established end date, approximately 24 months from hire. Employees commit to remain in the position until the tenure ends before becoming eligible to transfer to another role. After the assignment, employees must secure another Mayo Clinic role through the vacancy process or employment will end.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Ability to work independently and in a group setting with minimal supervision.
• Exceptional verbal communication, telephone, and interpersonal skills for interacting with patients, guests, and staff.
• Ability to communicate professionally and respectfully during high-stress situations.
• Ability to adapt to unpredictable and stressful situations while maintaining a calm and pleasant demeanor.
• Strong problem-solving skills, initiative, and ability to respond quickly to customer needs in a fast-paced environment.
• Basic computer skills and proficiency in Microsoft Word and Outlook.
• Ability to read, write, speak, and understand English.
• Ability to stand and/or walk 10–12 miles per eight-hour shift; frequently push or pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds.
• Full use of hands; ability to perform repetitive wrist, elbow, and foot movements, trunk rotation, twisting, and reaching, and fine motor operation of transport equipment.
• Ability to complete at least 80 hours of on-the-job training.
• Availability for schedules that may include days, evenings, overnights, weekends, holidays, and rotating days off.

Nice To Haves

• Previous hospital, clinical, or patient-care experience.

Responsibilities

• Transport patients, visitors, and patient-related items safely and efficiently throughout the campus.
• Receive and manage transport assignments using an iPhone, pager, computer, or telephone coordination with dispatch staff.
• Operate multiple types of motorized patient transport equipment safely.
• Assist patients in and out of wheelchairs and stretchers and transfer patients to or from beds and stretchers using slider boards and slider sheets with assistance from care team members.
• Transport patients using oxygen, intravenous pumps, wound vacs, monitors, and other special equipment.
• Confirm patient identity using two identifiers: name and date of birth.
• For patients receiving oxygen, confirm with a nurse that the patient has at least 30 minutes of oxygen before transport.
• Confirm and follow medical isolation precautions and protocols.
• Provide detailed verbal communication to appropriate staff when picking up and dropping off inpatients.
• Continuously monitor a patient's condition during transport when a patient-care staff member is not accompanying them; call a code blue if medical staff are needed to evaluate the patient.
• Disinfect equipment after each patient use and request maintenance through appropriate channels when needed.
• Perform daily wheelchair roundups to General Service storage locations or designated floors.
• Attend meetings outside the normal work schedule and assist with training new employees when required.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• Health Savings Account and Flexible Spending Accounts for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED