Transporter - General Service - Limited Tenure

Mayo Clinic • Rochester, MN

23h • $20 - $26 • Onsite

About The Position

The Transporter has direct patient contact and is responsible for safely and efficiently transporting patients, visitors, and patient-related items throughout the Mayo Clinic campus. The role involves frequent interaction with nurses, radiology technicians, desk staff, door attendants, dispatch staff, and other team members. Work assignments are primarily received through an iPhone and pager; transport requests may also be entered or managed using computers or coordinated by telephone. Employees must work independently and as part of a team with minimal supervision.

Transporters operate multiple types of motorized patient transport equipment and assist patients with mobility and transfers. They transport patients who may require oxygen, intravenous pumps, wound vacs, monitors, or other special equipment, and follow patient identification and medical isolation procedures. For oxygen-dependent patients, staff must confirm with a nurse that at least 30 minutes of oxygen is available before transport. Transfers between beds and stretchers require slider boards and slider sheets, with assistance from other care team members. Transporters communicate relevant information to staff at inpatient pickup and drop-off, monitor patients when unaccompanied by patient-care staff, and may call a code blue if medical staff are needed to assess a patient.

The position requires standing and/or walking 10–12 miles per 8-hour shift, frequent pushing or pulling of patients weighing up to 200 pounds, and occasional handling of patients weighing up to or exceeding 350 pounds. It also requires fine motor control to operate equipment, full use of the hands, and repetitive wrist, elbow, foot, and trunk movements. Employees disinfect equipment after each patient use, request maintenance when needed, and perform daily wheelchair roundups. Work schedules may include days, evenings, overnights, holidays, and weekends, with rotating days off. Employees may need to attend meetings outside their normal schedule or help train new employees. At least 80 hours of on-the-job training is required to perform basic job functions.

This is a limited-tenure position. Employees are categorized as regular employees during the tenure, but employment ends on the established end date. The tenure is approximately 24 months from the hire date, and employees commit to remaining in the role through its end before becoming eligible to transfer to another position. After the assignment, employees are responsible for securing another Mayo Clinic role through the job vacancy process or their employment ends. The position is not eligible for visa sponsorship or transfer, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Ability to work independently and in a group setting with minimal supervision.
• Exceptional verbal communication, telephone, and human-relations skills for interacting with patients, guests, and staff.
• Ability to communicate professionally and respectfully in high-stress situations and maintain a calm, pleasant demeanor.
• Ability to adapt to unpredictable and stressful situations.
• Strong problem-solving skills, initiative, and ability to respond quickly to customer needs in a fast-paced work environment.
• Basic computer skills, including proficiency in Microsoft Word and Outlook.
• Ability to read, write, speak, and understand English.
• Knowledge of smartphone use and ability to receive assignments via iPhone and pager.
• Ability to stand and/or walk 10–12 miles per 8-hour shift; frequently push or pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds.
• Exceptional fine motor skills to safely operate multiple types of motorized patient transport equipment; full use of hands and ability to perform repetitive wrist, elbow, and foot movements and trunk rotation, twisting, and reaching.
• Ability to complete at least 80 hours of on-the-job training for basic job functions.

Nice To Haves

• Previous hospital, clinical, or patient-care experience.

Responsibilities

• Safely transport patients, visitors, and patient-related items throughout the campus.
• Receive and carry out work assignments using an iPhone and pager; enter or manage transport requests using computers or coordinate with dispatch by telephone as needed.
• Operate multiple types of motorized patient transport equipment safely.
• Assist patients into and out of wheelchairs and stretchers, and transfer patients to or from beds and stretchers using slider boards and slider sheets with assistance from care team members.
• Transport patients using oxygen, intravenous pumps, wound vacs, monitors, and other special equipment; confirm with a nurse that oxygen-dependent patients have at least 30 minutes of oxygen before transport.
• Use two patient identifiers—name and date of birth—to confirm patient identity.
• Confirm medical isolation precautions and protocols with staff and follow them.
• Provide detailed verbal communication to appropriate staff during inpatient patient pickup and drop-off.
• Monitor a patient's condition during transport when patient-care staff are not accompanying the patient, provide assistance as needed, and call a code blue if medical staff are needed to evaluate the patient's condition.
• Transport patients on monitor carts to and from an ICU with a nurse and/or respiratory therapist accompanying them.
• Disinfect transport equipment after each patient use and request maintenance through the appropriate channels when needed.
• Perform daily wheelchair roundups to General Service storage locations or designated floors.
• Interact with patients, visitors, and staff, including responding to customer needs and assisting patients experiencing symptoms such as nausea during transport.
• Attend meetings outside normal work schedules and assist in training new employees when required.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• Health savings accounts and flexible spending accounts for eligible expenses.
• Competitive retirement package.
• Competitive compensation and comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED