Transporter - General Service - Limited Tenure

Mayo Clinic•Rochester, MN

11h•Onsite

About The Position

The Transporter’s primary function is to safely and efficiently transport patients, visitors, and patient-related items throughout the Mayo Clinic campus. The role involves frequent interaction with nurses, radiology technicians, desk staff, door attendants, and other team members. Work assignments are received primarily through an iPhone and pager, and the employee must work independently and as part of a team with minimal supervision. Transport requests may also be entered or managed using computers or coordinated with dispatch by telephone. The position involves standing and/or walking 10–12 miles per eight-hour shift; frequently pushing or pulling patients weighing up to 200 pounds; and occasionally pushing or pulling patients weighing up to or exceeding 350 pounds. Employees must safely operate multiple types of motorized patient transport equipment and use equipment such as slider boards and slider sheets to transfer patients with assistance from other care team members. Transporters also assist patients into and out of wheelchairs and stretchers, perform wheelchair roundups, disinfect equipment after each use, and request maintenance when needed. Transporters may move patients using oxygen, intravenous pumps, wound vacs, monitors, or other special equipment. They must verify patient identity using two identifiers, confirm with a nurse that a patient on oxygen has at least 30 minutes of oxygen before transport, follow medical isolation precautions, and communicate details to appropriate staff during inpatient pickups and drop-offs. They may assist patients who experience symptoms in transit, transport patients on monitor carts with nurse and/or respiratory therapist accompaniment when required, monitor patients when care staff are not accompanying them, and call a code blue if medical staff are needed to evaluate a patient’s condition. The role requires at least 80 hours of on-the-job training for basic job functions. Working hours may include days, evenings, overnights, holidays, and weekends, with rotating days off. Employees may need to attend meetings outside their normal schedule and assist with training new employees. This is a limited-tenure position: employees are regular employees during the tenure, but employment ends at the established end date, approximately 24 months after hire. Employees commit to remain in the position through the tenure before becoming eligible to transfer to another position. Afterward, they must secure another Mayo Clinic role through the job vacancy process or employment will end.

Requirements

High school diploma or equivalent.
Previous customer service experience.
Ability to work independently and in a group setting with minimal supervision.
Exceptional verbal communication, telephone, and interpersonal skills for interacting with patients, guests, and staff.
Ability to communicate professionally and respectfully during high-stress situations.
Ability to adapt to unpredictable and stressful situations while maintaining a calm and pleasant demeanor.
Strong problem-solving skills.
Exceptional initiative and ability to respond quickly to customer needs in a fast-paced work environment.
Basic computer skills, including proficiency in Microsoft Word and Outlook.
Ability to read, write, speak, and understand English.
Knowledge of using a smartphone.
Ability to stand and/or walk 10–12 miles per eight-hour shift; frequently push or pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds.
Full use of hands; ability to perform repetitive wrist and elbow movements, repetitive foot motions, and trunk rotation, twisting, and reaching actions.
Exceptional fine motor skills to operate multiple types of motorized patient transport equipment.

Nice To Haves

Previous hospital, clinical, or patient care experience.

Responsibilities

Safely and efficiently transport patients, visitors, and patient-related items throughout the campus.
Receive and manage transport assignments using an iPhone, pager, computer, or telephone coordination with dispatch staff.
Operate multiple types of motorized patient transport equipment safely.
Assist patients into and out of wheelchairs and stretchers and transfer patients to or from beds and stretchers using slider boards and slider sheets with assistance from care team members.
Transport patients using oxygen, intravenous pumps, wound vacs, monitors, and other special equipment.
Verify patient identity using two identifiers: name and date of birth.
Confirm with a nurse that patients using oxygen have at least 30 minutes of oxygen before transportation.
Follow medical isolation precautions and protocols.
Provide detailed verbal communication to appropriate staff during inpatient patient pickups and drop-offs.
Disinfect equipment after each patient use and request maintenance through appropriate channels.
Perform daily wheelchair roundups to General Service storage locations or designated floors.
Assist patients and visitors as needed, including patients experiencing nausea during transport.
Transport patients on monitor carts to or from an intensive care unit with nurse and/or respiratory therapist accompaniment as required.
Continuously monitor a patient’s condition during transport when a patient care staff member is not accompanying the patient.
Call a code blue during transport if medical staff are needed to evaluate a patient’s condition.
Attend meetings outside the normal work schedule and assist in training new employees when required.