Transporter - General Service

Mayo Clinic • Rochester, MN

2d • $20 - $26 • Onsite

About The Position

The Transporter provides safe and efficient transportation of patients, visitors, and patient-related items throughout the Mayo Clinic campus. The role involves direct patient contact and frequent coordination with nurses, radiology technicians, desk staff, door attendants, dispatch, and other team members. Work assignments are received primarily through an iPhone and pager; transport requests may also be managed through computers or by telephone with dispatch. The employee works independently and as part of a team, with minimal supervision.

The position requires substantial walking and standing, frequent pushing and pulling of patients, and safe operation of multiple types of motorized patient transport equipment. Transporters disinfect equipment after each use, request maintenance when needed, and perform daily wheelchair roundups. They transport patients using oxygen, IV pumps, wound vacs, monitors, and other special equipment; help patients move into and out of wheelchairs and stretchers; verify patient identity using two identifiers; and follow isolation precautions. Oxygen needs must be confirmed with a nurse before transport, and patient transfers between beds and stretchers require a slider board or slider sheet and assistance from other care team members. Transporters communicate patient information to appropriate staff during inpatient pick-up and drop-off.

Transporters may assist patients experiencing symptoms during transit, transport patients on monitor carts to and from the ICU with a nurse and/or respiratory therapist, and continuously monitor a patient's condition when care staff are not accompanying them. They may need to call a code blue if medical staff are required to evaluate a patient's condition. The role includes at least 80 hours of on-the-job training. Schedules may include days, evenings, overnights, weekends, and holidays, with rotating days off. Staff may also be required to attend meetings outside their usual schedule or help train new employees.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Ability to work independently and in a group setting with minimal supervision.
• Exceptional verbal communication, telephone, and interpersonal skills for interacting with patients, visitors, and staff.
• Ability to communicate professionally and respectfully during high-stress situations.
• Ability to adapt to unpredictable and stressful situations while maintaining a calm and pleasant demeanor.
• Strong problem-solving skills.
• Exceptional initiative and ability to respond quickly to customer needs in a fast-paced work environment.
• Basic computer skills, including proficiency in Microsoft Word and Outlook.
• Ability to read, write, speak, and understand English.
• Ability to stand and/or walk 10–12 miles per 8-hour shift.
• Ability to frequently push or pull patients weighing up to 200 pounds and occasionally up to or exceeding 350 pounds.
• Exceptional fine motor skills to safely operate multiple types of motorized patient transport equipment.
• Full use of hands; ability to perform repetitive wrist, elbow, and foot movements and trunk rotation, twisting, and reaching actions.

Nice To Haves

• Previous hospital, clinical, or patient care experience.

Responsibilities

• Transport patients, visitors, and patient-related items safely and efficiently throughout the Mayo Clinic campus.
• Receive assignments through an iPhone and pager, and manage transport requests using computers or telephone coordination with dispatch as needed.
• Coordinate with nurses, radiology technicians, desk staff, door attendants, dispatch, and other care team members.
• Operate multiple types of motorized patient transport equipment safely.
• Push and pull patients as needed and assist patients in and out of wheelchairs and stretchers.
• Transport patients who use oxygen, intravenous pumps, wound vacs, monitors, or other special equipment.
• Confirm with a nurse that a patient has at least 30 minutes of oxygen before transporting a patient on oxygen.
• Verify patient identity using two identifiers: name and date of birth.
• Use slider boards and slider sheets to transfer patients to or from beds and stretchers, with assistance from care team members.
• Confirm isolation precautions with staff and follow applicable protocols.
• Provide detailed verbal communication to appropriate staff during inpatient patient pick-up and drop-off.
• Disinfect equipment after each patient use and request maintenance through appropriate channels when needed.
• Perform daily wheelchair roundups to General Service storage locations or designated floors.
• Assist patients and visitors as needed, including patients experiencing nausea during transport.
• Transport patients on monitor carts to and from the ICU with nurse and/or respiratory therapist accompaniment.
• Monitor a patient's condition during transport when a patient care staff member is not accompanying the patient, and call a code blue if medical staff are needed to evaluate the patient's condition.
• Attend meetings outside the normal work schedule and assist with training new employees when required.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses.
• Competitive retirement package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED