Transporter - General Service

Mayo Clinic • Rochester, MN

2d • $20 - $26 • Onsite

About The Position

The Transporter provides direct patient contact and transports patients, visitors, and patient-related items throughout the Mayo Clinic campus safely and efficiently. The role involves frequent interaction with nurses, radiology technicians, desk staff, door attendants, dispatch staff, and other care team members. Work assignments are received primarily through an iPhone and pager, with transport requests managed through computers and/or telephone communication with dispatch. The employee works independently and as part of a team with minimal supervision.

Transporters operate multiple types of motorized patient transport equipment and assist patients with transfers to and from wheelchairs and stretchers. They transport patients using oxygen, intravenous pumps, wound vacs, and other special equipment; follow isolation precautions; use two identifiers to confirm patient identity; and communicate relevant information to staff during patient pickup and drop-off. When patients require oxygen, transporters confirm with a nurse that at least 30 minutes of oxygen is available before transport. For transfers between beds and stretchers, they use slider boards and sheets with assistance from other care team members. Some transports require a nurse and/or respiratory therapist to accompany the patient, and transporters may need to monitor a patient’s condition or call a code blue if medical staff are needed.

The job also includes disinfecting equipment after each patient use, requesting maintenance when needed, and performing daily wheelchair roundups. The physical demands include standing and/or walking 10–12 miles per 8-hour shift, frequently pushing or pulling patients weighing up to 200 pounds and occasionally up to or exceeding 350 pounds, and performing repetitive hand, wrist, elbow, foot, and trunk movements. At least 80 hours of on-the-job training is required to perform basic job functions. Work hours may include days, evenings, overnights, weekends, and holidays, with rotating days off. Staff may also be asked to attend meetings outside their normal schedule or help train new employees.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Ability to work independently and in a group setting with minimal supervision.
• Exceptional verbal communication, telephone, and human relations skills for interacting with patients, guests, and staff.
• Ability to communicate professionally and respectfully during high-stress situations.
• Ability to adapt to unpredictable and stressful situations while maintaining a calm and pleasant demeanor.
• Strong problem-solving skills.
• Exceptional initiative and the ability to respond quickly to customer needs in a fast-paced work environment.
• Basic computer skills, including proficiency in Microsoft Word and Outlook.
• Ability to read, write, speak, and understand English.
• Ability to stand and/or walk 10–12 miles per 8-hour shift.
• Ability to frequently push or pull patients weighing up to 200 pounds and occasionally up to or exceeding 350 pounds.
• Full use of hands and ability to perform repetitive wrist, elbow, and foot motions, as well as trunk rotation, twisting, and reaching actions.
• Ability to demonstrate exceptional fine motor skills while operating motorized patient transport equipment.
• Ability to complete at least 80 hours of on-the-job training.

Nice To Haves

• Previous hospital, clinical, or patient care experience.

Responsibilities

• Transport patients, visitors, and patient-related items throughout the campus safely and efficiently.
• Receive primary work assignments through an iPhone and pager, and manage transport requests using computers and/or telephone communication with dispatch staff.
• Operate multiple types of motorized patient transport equipment safely.
• Assist patients in and out of wheelchairs and stretchers, including bed-to-stretcher transfers using slider boards and slider sheets with assistance from care team members.
• Transport patients using oxygen, intravenous pumps, wound vacs, monitors, and other special equipment.
• Confirm patient identity using two identifiers: name and date of birth.
• Confirm with a nurse that a patient has at least 30 minutes of oxygen before transporting a patient who is on oxygen.
• Confirm and follow medical isolation precautions and protocols.
• Provide detailed verbal communication to appropriate staff during inpatient patient pickup and drop-off.
• Disinfect equipment after each patient use and request maintenance through appropriate channels as needed.
• Perform daily wheelchair roundups to General Service storage locations or designated floors.
• Assist patients and visitors as needed during transport, including patients experiencing nausea.
• Transport patients on a monitor cart to and from an intensive care unit with nurse and/or respiratory therapist accompaniment when required.
• Monitor a patient’s condition during transport when patient care staff have not accompanied the patient, and call a code blue if medical staff are needed to evaluate the patient.
• Attend meetings outside normal work hours and/or assist with training new employees when required.

Benefits

• Medical coverage with multiple plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health Savings Account and Flexible Spending Accounts for eligible expenses.
• Competitive retirement package.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED