Transporter - General Service

Mayo Clinic • Rochester, MN

2d • $20 - $26 • Onsite

About The Position

The Transporter provides direct patient-facing service by safely and efficiently transporting patients, visitors, and patient-related items throughout the Mayo Clinic campus. The role involves frequent interaction with nurses, radiology technicians, desk staff, door attendants, dispatch staff, and other employees. Work assignments are primarily received through an iPhone and pager; transport requests may also be entered and managed using computers or coordinated with dispatch by telephone. The employee must work independently and as part of a team with minimal supervision and be comfortable using a smartphone.

Transporters walk or stand 10–12 miles per eight-hour shift and frequently push or pull patients weighing up to 200 pounds, with occasional loads up to or exceeding 350 pounds. They operate multiple types of motorized patient transport equipment, disinfect equipment after each patient use, request maintenance when needed, and perform daily wheelchair roundups. The role requires full use of the hands and repetitive wrist, elbow, and foot motions, as well as trunk rotation, twisting, and reaching.

Employees transport patients who may require oxygen, intravenous pumps, wound vacs, monitors, or other special equipment; help patients in and out of wheelchairs and stretchers; and verify patient identity using name and date of birth. Before transporting a patient using oxygen, the transporter confirms with a nurse that at least 30 minutes of oxygen is available. Transfers to and from beds or stretchers use slider boards and slider sheets with assistance from other care team members. Transporters confirm and follow medical isolation precautions and protocols, which require additional hands-on training, and provide detailed verbal communication to appropriate staff during inpatient pickups and drop-offs.

The role may include assisting patients and visitors during transport, including responding to nausea; transporting patients on monitor carts to and from intensive care units with a nurse and/or respiratory therapist accompanying; monitoring a patient's condition when care staff are not accompanying; and calling a code blue if medical staff are needed to evaluate a patient's condition. A minimum of 80 hours of on-the-job training is required to perform basic job functions. Working hours may include days, evenings, overnights, holidays, and weekends, with rotating days off. Employees may need to attend meetings outside their normal schedule and assist with training new employees.

Mayo Clinic describes competitive compensation and comprehensive benefit plans, along with continuing education and advancement opportunities. The position is not eligible for visa sponsorship or transfer, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Ability to work independently and in a group setting with minimal supervision.
• Exceptional verbal communication skills and telephone and interpersonal skills for interacting with patients, guests, and staff.
• Ability to communicate professionally and respectfully in high-stress situations.
• Ability to adapt to unpredictable and stressful situations while maintaining a calm and pleasant demeanor.
• Strong problem-solving skills, initiative, and ability to respond quickly to customer needs in a fast-paced environment.
• Basic computer skills and proficiency in Microsoft Word and Outlook.
• Ability to read, write, speak, and understand English.
• Ability to stand and/or walk 10–12 miles per eight-hour shift.
• Ability to frequently push or pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds.
• Full use of hands; ability to perform repetitive wrist and elbow movements, repetitive foot motions, and trunk rotation, twisting, and reaching.
• Proficiency in safely operating multiple types of motorized patient transport equipment, requiring exceptional fine motor skills.
• At least 80 hours of on-the-job training to perform basic job functions.

Nice To Haves

• Previous hospital, clinical, or patient care experience.

Responsibilities

• Safely and efficiently transport patients, visitors, and patient-related items throughout the campus.
• Receive and manage transport assignments using an iPhone and pager, and use computers or telephone communication with dispatch as needed.
• Operate motorized patient transport equipment safely and disinfect equipment after each patient use; request maintenance through the appropriate channels.
• Perform daily wheelchair roundups to General Service storage locations or designated floors.
• Transport patients using oxygen, intravenous pumps, wound vacs, monitors, and other special equipment.
• Assist patients in and out of wheelchairs and stretchers, and use slider boards and slider sheets for transfers with assistance from care team members.
• Verify patient identity using two identifiers: name and date of birth.
• Confirm with a nurse that a patient using oxygen has at least 30 minutes of oxygen before transport.
• Confirm and follow medical isolation precautions and protocols.
• Provide detailed verbal communication to appropriate staff during inpatient patient pickups and drop-offs.
• Assist patients and visitors as needed during transport, including patients experiencing nausea.
• Transport patients on monitor carts to and from the ICU with nurse and/or respiratory therapist accompaniment.
• Monitor a patient's condition during transport when a patient care staff member is not accompanying them, and call a code blue if medical staff are needed to evaluate the patient's condition.
• Attend meetings outside the normal work schedule and assist in training new employees when required.

Benefits

• Medical coverage with multiple plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health savings accounts and flexible spending accounts for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.
• Competitive compensation and comprehensive benefit plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED