Transportation Planner II

City of Charlotte•Charlotte, NC

About The Position

The Charlotte Department of Transportation is seeking a Transportation Planner to lead and advance the city’s Shared Micromobility Program within the Mobility Planning Division. The position oversees and administers Charlotte’s permitted, privately operated dockless e-scooter and e-bike program, including operator compliance, program evaluation, policy development, and coordination of parking infrastructure. The planner works with city staff and external partners to lead policy and program development, conduct GIS and data analysis, support communications and stakeholder engagement, and plan and implement micromobility parking corrals. The program supports the city’s Strategic Mobility Plan and commitment to Vision Zero, serving nearly one million annual trips by electric bicycles and scooters. The role administers operator permits and program requirements; analyzes operator data, GIS information, field observations, and public feedback; and develops performance summaries and recommendations. It also coordinates public information, responds to operational concerns, monitors community access commitments, and leads engagement activities, including occasional night and weekend events. The position combines office-based work with periodic fieldwork, site evaluations, and parking infrastructure planning.

Requirements

Bachelor’s degree and five years of relevant work experience, or a master’s degree and three years of relevant work experience.
Working knowledge of urban and transportation planning principles and practices.
Ability to develop, interpret, and administer transportation policies and ordinance requirements and revisions.
Project management skills and understanding of active transportation facility planning, design, and implementation techniques.
Ability to diplomatically and effectively address concerns from residents, elected officials, departmental managers, and outside agencies.
Ability to use common desktop applications for word processing, spreadsheets, presentations, publishing, email, internet research, billing, financial compliance, and communications.
Proficiency in ArcGIS for geospatial data analysis and production.
Familiarity with shared micromobility management platforms and data-sharing standards such as Mobility Data Specification (MDS), and ability to use these tools for program monitoring, analysis, and compliance.
Ability to understand and use data for mobility-related analyses and mapping.
Ability to address controversial and emerging community issues regularly.
Ability to establish and maintain effective public relations and working relationships.
Experience as a regular user of active transportation, micromobility, and transit.
Excellent oral and written communication skills.
Ability to use a computer and standard office equipment, review documents and maps, analyze data, and prepare reports, presentations, and written materials.
Ability to communicate effectively with coworkers, operators, the public, and other stakeholders in person, by telephone, and electronically.
Ability to travel to and evaluate micromobility parking locations, observe operating conditions, and assess parking compliance and pedestrian accessibility.
Ability to walk and stand for varying periods and navigate sidewalks, curb ramps, paved paths, and other public-right-of-way environments.
Ability to occasionally lift, pull, push, or reposition shared micromobility devices weighing up to 70 pounds.
Ability to conduct occasional outdoor field observations in varying weather and around pedestrian, bicycle, and vehicular traffic while following safety procedures.
Ability to participate in meetings, deliver presentations, and engage with stakeholders, and to move between office locations, meeting spaces, and field sites as duties require.
Final candidates must pass a pre-employment drug-screening test and physical examination; candidates may also be asked to take a skills test or participate in other assessments.

Nice To Haves

Master’s degree in Urban Planning, Transportation Engineering, or a related field.
Certified Planner (AICP) and/or Professional Engineer (PE).
Direct experience with shared micromobility, permit administration, operator/vendor oversight, or transportation program management.
Experience with Vision Zero, Safe System, or active transportation planning.

Responsibilities

Serve as the primary City point of contact for permitted shared mobility operators and maintain working relationships with private partners.
Monitor operator compliance through data review, field observations, and complaint tracking; document deficiencies, coordinate corrective actions, and recommend action under permit requirements when needed.
Coordinate with operators on special events and operational needs.
Manage updates to permit requirements and program rules.
Manage and track invoicing, program revenue, and required operator reporting.
Coordinate permit applications and renewals, review documentation, and maintain program records with city staff.
Develop and implement policies and programs to improve shared micromobility effectiveness and utilization.
Analyze operator data, GIS information, field observations, and public feedback to evaluate ridership, device availability, parking compliance, equitable access, and progress toward program goals.
Coordinate with operators, software vendors, and city technology staff on data quality, reporting, and appropriate data handling.
Prepare performance summaries, maps, presentations, and recommendations for city leadership and stakeholders.
Identify opportunities to improve vehicle distribution, availability, accessibility, parking and vehicle management, program access, and cost and administrative efficiency.
Prepare information and coordinate responses to inquiries from City Council, constituents, city partners, event teams, and other stakeholders; create and deliver presentations about program operations, concerns, and benefits.
Monitor operator implementation of Community Access Program commitments, evaluate participation and barriers, and coordinate improvements with operators and community partners.
Coordinate public education with operators and city communications staff on responsible riding, proper parking, program access, and reporting concerns.
Coordinate with internal partners to address operational issues and incorporate shared mobility into city initiatives and events.
Respond to complaints and operational concerns and follow through with operators on corrective actions and best practices, including vehicle staging and parking.
Lead and participate in engagement initiatives to promote shared mobility and increase access and awareness, including occasional night and weekend events.
Lead planning and implementation of micromobility parking corrals.
Conduct routine field evaluations of parking and deployment conditions.
Use shared micromobility management software and other data to identify high-demand parking locations and prioritize future corral locations.
Work with city partners to program the implementation and construction of parking corrals that support device accessibility and sound deployment and parking management.