Transportation Planner II

City of Charlotte•Charlotte, NC

2d•$77,358 - $111,202

About The Position

The Charlotte Department of Transportation (CDOT), within its Mobility Planning Division, is seeking a Transportation Planner to lead and advance the city’s Shared Micromobility Program. The role oversees and administers Charlotte’s permitted, privately operated dockless e-scooter and e-bike program, including operator compliance, program evaluation, policy development, and coordination of parking infrastructure. The position works with city staff and external partners to develop policy and programs, conduct GIS and data analysis, support communications and stakeholder engagement, and plan and implement micromobility parking corrals. Shared micromobility supports Charlotte’s Strategic Mobility Plan and Vision Zero commitment. The selected candidate will bring planning and implementation experience related to active transportation and help advance a program serving nearly one million trips each year.

Requirements

Bachelor’s degree with five years of relevant work experience, or a master’s degree with three years of relevant work experience.
Working knowledge of urban and transportation planning principles and practices.
Ability to develop, interpret, and administer transportation policies and ordinance requirements and revisions.
Project management skills and understanding of active transportation facility planning, design, and implementation techniques.
Ability to address concerns diplomatically and effectively with residents, elected officials, departmental managers, and outside agencies.
Ability to use common desktop applications for word processing, spreadsheets, presentations, publishing, email, internet research, billing, financial compliance, and communications.
Proficiency in ArcGIS for geospatial data analysis and production.
Familiarity with shared micromobility management platforms and data-sharing standards such as Mobility Data Specification (MDS), and ability to use them for program monitoring, analysis, and compliance.
Ability to understand and use data for mobility-related analyses and mapping.
Ability to address controversial and emerging community issues regularly.
Ability to establish and maintain effective public relations and working relationships.
Experience as a regular user of active transportation, micromobility, and transit.
Excellent oral and written communication skills.

Nice To Haves

Master’s degree in Urban Planning, Transportation Engineering, or a related field.
Certified Planner (AICP) and/or Professional Engineer (PE).
Direct experience with shared micromobility, permit administration, operator/vendor oversight, or transportation program management.
Experience with Vision Zero, Safe System, or active transportation planning.

Responsibilities

Serve as the primary City point of contact for permitted shared mobility operators and maintain working relationships with private partners.
Monitor operator compliance through data review, field observations, and complaint tracking; document deficiencies, coordinate corrective actions, and recommend action under permit requirements when needed.
Coordinate with operators on special events and operational needs.
Manage updates to permit requirements and program rules.
Manage and track invoicing, program revenue, and required operator reporting.
Coordinate operator permit applications and renewals, review required documentation, and maintain program records with appropriate City staff.
Develop and implement policies and programs to improve shared micromobility effectiveness and utilization in Charlotte.
Analyze operator data, GIS information, field observations, and public feedback to evaluate ridership, device availability, parking compliance, equitable access, and progress toward program goals.
Coordinate with operators, software vendors, and City technology staff on data quality, reporting, and appropriate program-data handling.
Prepare performance summaries, maps, presentations, and recommendations to inform program improvements and communicate results to City leadership and stakeholders.
Identify opportunities to improve vehicle distribution, availability, accessibility, parking, vehicle management, and access, and to reduce City and end-user costs.
Prepare information and coordinate responses to inquiries from City Council, constituents, internal City partners, event teams, and other stakeholders.
Create and deliver presentations about shared micromobility operations, concerns, and benefits.
Monitor operator implementation of Community Access Program commitments, evaluate participation and barriers, and coordinate improvements with operators and community partners.
Coordinate public education with operators and City communications staff about responsible riding, proper parking, program access, and reporting concerns.
Coordinate with internal partners to address operational issues and incorporate shared mobility into City initiatives and events.
Respond to complaints and operational concerns and follow through with operators on corrective actions and best practices, including vehicle staging and parking.
Lead and participate in engagement initiatives to promote shared mobility and increase access and awareness, including occasional night and weekend events.
Lead planning and implementation of micromobility parking corrals.
Conduct routine field evaluations of parking and deployment conditions.
Use shared micromobility management software and other data to identify high-demand parking locations and prioritize future corral locations.
Coordinate with City staff and partners to program the implementation and construction of parking corrals that support device accessibility and sound deployment and parking practices.