Transportation & Parking Coordinator II - Campus Services

Emory University • Decatur, GA

7h • Onsite

About The Position

Coordinates one or more programs within Transportation and Parking Services (TPS), including transportation, parking, or fleet programs. Monitors the team’s daily work for quality, accuracy, and completeness and works with departmental customers to identify appropriate permit, commute alternative program, or fleet product and service needs.

Monitors transportation and parking customer listservs, special event programs, and service quality issues. Schedules, organizes, and promotes transportation, parking, and fleet program outreach and education. Maintains and tracks customer interactions using a variety of systems to process transactions, investigate issues, and resolve them. Assists management with program administration and communication and performs other related duties as required.

The position’s tasks must be performed in person at an Emory University location; remote work is not an option. Emory reserves the right to change this status with notice to the employee.

Requirements

• Bachelor's degree, or high school diploma or equivalent and five years of parking, transportation, customer service, or related administrative experience.
• Strong customer service skills.
• Positions within this classification may require a valid Georgia driver's license and an insurable driving record.
• Ability to lift up to 50 lbs and bend, stoop, and twist.

Responsibilities

• Coordinate one or more transportation, parking, or fleet programs within Transportation and Parking Services.
• Monitor the team's daily work for quality, accuracy, and completeness.
• Work with departmental customers to identify appropriate permit, commute alternative program, or fleet product and service needs.
• Monitor transportation and parking customer listservs, special event programs, and service quality issues.
• Schedule, organize, and promote transportation, parking, and fleet program outreach and education.
• Maintain and track customer interactions using customer relations management, parking management, access control, transportation, fleet information management, and related systems.
• Use systems and tools to process transactions, investigate issues, and resolve them.
• Assist management with program administration and communication.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level