Parking & Transportation Lead

Boyne Resorts • Snoqualmie Pass, WA

2d • Onsite

About The Position

The Parking & Transportation Lead supports day-to-day operations in an assigned base area, helping ensure parking and lot operations are efficient, safe, and contribute to a positive guest arrival experience. Working under the direction of the Parking & Transportation Supervisor and Manager, the Lead provides on-the-ground leadership by positioning staff, opening and closing lots and lanes, monitoring operations, and addressing real-time operational and guest service needs. The Lead connects frontline team members with departmental leadership, escalates issues requiring supervisory attention, and supports consistent communication across teams. The role suits a dependable, guest-focused person who can remain composed in a fast-paced outdoor environment and take ownership of operations with limited direct supervision.

The Summit at Snoqualmie is described as Seattle’s home mountain, located about an hour from Seattle at the junction where the Pacific Crest Trail crosses Interstate 90. The resort offers year-round activities, including mountain biking trails and scenic lift rides in summer.

This is a non-benefited role. The stated wage range is $22.50 to $25.00 per hour. All employees may contribute to the 401(k); employees must work 1,000 hours in a calendar year to qualify for the discretionary match, which has a two-year vesting cliff. Employees accrue sick time at one hour per 40 hours worked, up to 64 hours per year. Full-time employees may participate in the Ally Health benefit for telemedicine and mental health appointments, with coverage for family members and no copays or deductibles; the stated cost is a $4 weekly deduction.

Requirements

• Prior experience in parking, transportation, or guest service operations.
• Ability to lead a shift and direct other staff with moderate autonomy and without constant direct supervision.
• Strong verbal communication skills, including clear radio communication with staff and supervisors.
• Valid driver’s license with a clean driving record.
• Ability to work outdoors in all weather conditions for extended periods.
• Comfort de-escalating guest concerns calmly and professionally.
• Availability to work varied shifts, including weekends, holidays, and peak operational periods.

Nice To Haves

• Prior lead, shift-lead, or supervisory experience in a resort, hospitality, or high-volume guest environment.
• Familiarity with point-of-sale (POS) systems, mobile payment technology, or parking and transportation equipment.
• Fluency in a language other than English.

Responsibilities

• Identify recurring base-area operational issues, such as staffing gaps, traffic flow, and equipment needs, and report them to the Parking & Transportation Supervisor.
• Provide input on base-area staffing coverage and shift assignments based on daily guest volume and conditions.
• Serve as the on-site point person for day-of operations in the assigned base area, coordinating parking, enforcement, and shuttle or transportation staff present during the shift.
• Open and close lots, lanes, and equipment according to department procedures.
• Position and reposition staff as guest volume, weather, or operational needs change throughout the shift.
• Monitor compliance with parking policies and payment requirements, resolving issues before they require supervisor involvement.
• Troubleshoot equipment, signage, or technology issues and coordinate repairs or workarounds.
• Complete shift logs, incident reports, and other required documentation.
• Assist with snow removal, traffic redirection, and other field tasks needed to keep the base area safe and accessible.
• Respond professionally and with a solution-focused approach to escalated guest concerns, involving the Supervisor when an issue exceeds the Lead’s authority.
• Model the department’s guest-first and team-first standards.
• Provide real-time direction, coaching, and feedback to attendants, operators, and enforcement staff working in the base area.
• Help onboard and orient new team members assigned to the base area.
• Communicate department standards, policy updates, and seasonal changes to the base-area team.
• Relay staff needs, guest feedback, and operational updates to the Parking & Transportation Supervisor and Manager.
• Communicate clearly at shift handoff so the next Lead or Supervisor has visibility into the base area’s status.
• Perform other duties as assigned.

Benefits

• 401(k) participation is available to all employees; a discretionary match may be available to employees who work 1,000 hours in a calendar year, subject to a two-year vesting cliff.
• Sick time accrues at one hour per 40 hours worked, up to 64 hours per year.
• Full-time employees may participate in the Ally Health telemedicine and mental health benefit, which covers family members and has no copays or deductibles, for a $4 weekly deduction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed