Lead, Transportation

San Manuel Band of Mission Indians • Highland, CA

2d • Onsite

About The Position

Under the direction of the Supervisor, Transportation, the Lead Transportation assists department leadership with department operations, including maintaining essential functions, communicating service issues and safety concerns, and training staff through coaching, mentoring, and leading. The role delivers high-quality guest service aligned with brand standards, with professionalism, anticipatory service, enthusiasm, and a focus on guest comfort. The Lead contributes to a positive and productive work environment and maintains a positive attitude and public image while providing authentic greetings and cordial farewells centered on personal service.

Requirements

• High school diploma or GED.
• At least two years of driving experience.
• Ability to operate vehicles with both manual and automatic transmissions.
• Demonstrated discretion in handling confidential information, including guest personal information.
• Advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Effective verbal and written communication, problem-solving, time management, conflict resolution, decision-making, adaptability, relationship building, motivation, critical thinking, coaching and mentoring, prioritization, leadership, accountability, learning agility, and creativity.
• Must obtain and/or maintain a valid California Commercial Driver’s License, Class A, B, or C, with a passenger endorsement.
• Must maintain a valid California Medical Certificate.
• A valid driver’s license with an acceptable driving record, as determined by the insurance carrier, is required because the role involves operating Tribe-owned vehicles or driving patron vehicles.
• May be required, at the discretion of the San Manuel Tribal Gaming Commission, to obtain and maintain a gaming license.

Nice To Haves

• At least one year of casino, hotel management, or training experience.
• Previous customer service and cash handling skills.
• Basic vehicle maintenance knowledge.

Responsibilities

• Execute established policies and procedures for daily Transportation Department operations while maintaining regulatory compliance and meeting defined standards.
• Develop schedules, assign and monitor work, gather resources, implement productivity standards, resolve operational problems, and implement new procedures.
• Monitor team members’ service quality, professionalism, appearance, service delivery, and adherence to department procedures.
• Maintain department safety standards and promptly bring unsafe practices and situations to leadership’s attention.
• Conduct guest interactions with hospitality and professionalism, including authentic greetings, professional nonverbal communication, personalized service, anticipation of guest needs, and sincere thanks and farewells.
• Perform other duties as assigned to support efficient department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED