Warehouse Transportation Lead

Expeditors•Laredo, TX

About The Position

The Warehouse Transportation Lead assists the supervisor in leading the team to deliver operational execution, technical expertise, efficiency, operational excellence, and growth. The role supports Expeditors’ mission and serves employees and customers by overseeing warehouse transportation operations, personnel, compliance, service quality, and performance. The position is on second shift, from 4:00 PM to 1:00 AM. The lead monitors people, operational efficiency, quality, data integrity, administration, personnel management, finance, operations and compliance, sales and marketing, and workplace safety. The role supports staff development and coaching, plans daily operations, maintains organized transportation areas and accurate yard passes, oversees shipment documentation and systems, and helps manage customer and inventory exceptions. The lead also monitors performance and costs, supports process improvements, maintains customer SOPs, and escalates issues to supervisors or managers.

Requirements

Associate degree in Business Administration or related education, or equivalent combination of education and experience (preferred level stated in the posting).
English and Spanish fluency.
Strong computer skills, including Microsoft Office applications.
Strong interpersonal, written, and oral communication skills; ability to communicate with and influence employees at all levels.
Strong time-management skills and attention to detail.
Problem-solving skills.
Ability to complete work within standard procedures, guidelines, and office policies.
Self-driven personality and good business sense.
Ability to learn and apply global logistics industry processes and procedures.
Ability to empower, coach, and mentor employees and foster a cohesive team environment while prioritizing employee satisfaction.
Customer-satisfaction orientation.

Nice To Haves

One to two years of experience leading teams (preferred).

Responsibilities

Monitor team training, mandatory training completion, leadership feedback, work assignments, performance evaluations, and regular check-ins.
Help ensure operations comply with Expeditors Operational Process Standards, internal policies, and local regulations.
Provide warehouse staff with the documents and information needed to receive and ship orders; support transportation activities, projects, documentation, and research.
Guide the team on warehouse transportation systems and plan daily operations according to forecasts.
Maintain yard-pass accuracy and keep warehouse transportation areas clean and organized.
Ensure timely, accurate operational events; report inconsistencies and help manage inventory, OSD, process, and customer exceptions.
Participate in new-customer transitions and support productivity and KPI analysis.
Support staffing, interviewing, team structure, employee coaching, mentoring, and personal development goals.
Ensure staff schedules are met and unnecessary overtime is avoided without proper approval; escalate department needs and operational concerns.
Ensure company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented.
Monitor operational performance, conduct or support assessments, escalate issues, identify root causes, and pursue process and efficiency improvements.
Work with DBO to optimize systems and tools and improve efficiency, productivity, and service quality.
Ensure client-specific instructions are understood, customer SOPs are maintained, and Expeditors systems and tools are used properly.
Monitor compliance with policies and regulations concerning air cargo, hazardous materials, and other freight requiring special handling or certification.
Ensure files are logged correctly and on time with appropriate codes, trace types, and events, and correspondence is handled promptly and professionally.
Ensure approved service providers are used and follow Expeditors rules and procedures when receiving or delivering cargo.
Identify volume changes and keep the supervisor and manager informed.
Showcase operational capabilities during customer visits.
Immediately report unsafe conditions or incidents to the Branch Health and Safety representative.
Notify operations agents of activities that may create additional charges, supporting timely and accurate customer and service-provider billing.
Comply with company policies, including the credit policy, and understand the cost impact of overtime and accessorial charges.