Lead, Transportation

San Manuel Casinos • Highland, CA

6h • Onsite

About The Position

Under the direction of the Supervisor, Transportation, the Lead Transportation assists department leadership with the execution of department operations, including maintaining essential department functions, communicating service issues and safety concerns, and training staff through coaching, mentoring, and leading. The role delivers exceptional service in alignment with brand standards, with professionalism, anticipatory service, enthusiasm, and a focus on guest comfort. The Lead contributes to a positive and productive work environment and maintains a positive attitude and public image while providing authentic greetings, cordial farewells, and personalized service.

The position supports the successful daily operation of the Transportation Department by executing established policies and procedures, maintaining regulatory compliance, coordinating schedules and assignments, monitoring work, and resolving operational issues. It also monitors team members’ service quality, professionalism, appearance, and adherence to procedures, and maintains department safety standards. The role requires operation of vehicles and may involve outdoor work, travel to meetings and events, and evening, weekend, or holiday shifts.

Requirements

• High school diploma or GED.
• At least two years of driving experience.
• Ability to operate vehicles with both manual and automatic transmissions.
• Demonstrated discretion when handling confidential information, including guest personal information.
• Advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Valid California Commercial Driver’s License, Class A, B, or C, with passenger endorsement.
• Maintain a valid California Medical Certificate.
• A valid driver’s license with a driving record acceptable to the insurance carrier.
• Ability to meet the physical requirements of the position, including occasionally moving up to 40 pounds.
• Effective verbal and written communication, problem-solving, time management, conflict resolution, decision-making, adaptability, relationship building, motivation, critical thinking, coaching and mentoring, prioritization, leadership, accountability, learning agility, and creativity.

Nice To Haves

• At least one year of casino, hotel management, or training experience.
• Previous customer service and cash handling skills.
• Basic vehicle maintenance knowledge.
• May be required, at the discretion of the San Manuel Tribal Gaming Commission, to obtain and maintain a gaming license.

Responsibilities

• Execute established policies and procedures to support daily Transportation Department operations and maintain regulatory compliance.
• Develop schedules, assign and monitor work, gather resources, implement productivity standards, resolve operational problems, and implement new procedures.
• Monitor team members’ service quality, service delivery, professionalism, appearance, and adherence to department procedures.
• Maintain department safety standards and promptly bring unsafe practices and situations to leadership’s attention.
• Provide guests with professional, enthusiastic, and authentic service, including greetings, anticipating needs, using guests’ names naturally, and offering sincere thanks and farewells.
• Perform other duties as assigned to support efficient department operations.
• Coach, mentor, and lead department staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED