Warehouse Transportation Lead

Expeditors•Laredo, TX

About The Position

The Warehouse Transportation Lead assists the supervisor in leading the team to achieve strong operational execution, technical expertise, staff development, efficiency, operational excellence, and growth. The role supports Expeditors’ mission and vision while delivering on commitments to employees and customers. The lead monitors team performance, assigns and reviews work, supports receiving and shipping activities, guides warehouse transportation operations, and ensures compliance with company standards and local regulations. The position also supports inventory and customer exception resolution, performance analysis, staffing and personnel development, cost awareness, customer service, and safe operations. The role works with supervisors, managers, operations staff, DBO, customers, and service providers to improve processes and service quality.

Requirements

Associate degree in Business Administration or related education, or equivalent education and experience.
Ability to learn and apply global logistics industry processes and procedures.
Leadership approach that empowers, coaches, and mentors employees and fosters a cohesive team environment while prioritizing employee satisfaction.
Customer-satisfaction orientation.
Strong interpersonal skills and written and oral communication skills.
Ability to relate to and influence employees at all levels.
Strong time-management skills and attention to detail.
Problem-solving skills.
Ability to complete work within standard procedures, guidelines, and office policies.
Self-driven personality and good business sense.
Strong computer skills, including knowledge of Microsoft Office applications.
Fluency in English and Spanish.

Nice To Haves

One to two years of experience leading teams (preferred).

Responsibilities

Monitor team training completion, including 52 hours of annual training per team member and timely completion of mandatory training.
Use team feedback to adapt leadership practices and promote a servant-leadership mindset.
Assign duties and review work for conformance with policies and procedures.
Participate in annual employee performance evaluations and quarterly one-to-ones; submit self-reviews and one-to-one documentation on time.
Perform warehouse transportation operations in compliance with Expeditors Operational Process Standards and pursue strong product OPA audit results.
Provide warehouse staff and operations teams with the documents and information needed for receiving and shipping orders.
Support warehouse transportation activities and other projects, including documentation and research.
Lead the team in complying with internal policies and local regulations, and understand and guide staff on warehouse transportation systems.
Plan daily operations based on forecasts, maintain yard-pass accuracy, and keep warehouse transportation areas clean and organized.
Ensure timely and accurate data events, report inconsistencies to the supervisor, and participate in customer transitions as needed.
Manage, prevent, and resolve inventory, OSD, process, and customer exceptions.
Support productivity and KPI statistics and analysis.
Model and teach the company’s culture, mission, goals, and 10 Critical Success Factors.
Escalate department needs and ensure staffing, structure, tools, and resources support current operations and future growth.
Engage with team members, conduct regular check-ins, and provide feedback, coaching, and mentoring; participate in regular check-ins with the supervisor or manager.
Anticipate staffing, process, and tool needs for volume spikes and local growth, and foster cross-functional relationships and team cohesion.
Ensure staff meet work schedules and that overtime is not incurred unnecessarily without proper approval.
Pursue personal development goals and support employees in achieving their own goals.
Ensure company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented by the team.
Escalate problems and concerns to the supervisor, product team, or Operations Manager.
Comply with company policies, including the credit policy, and understand the cost impact of overtime and accessorial charges.
Notify operations agents about activities that may generate additional charges to support timely and accurate customer and service-provider billing.
Oversee daily, weekly, and monthly performance, conduct self-assessments, and escalate issues so root causes can be identified and resolved proactively.
Understand department process flows and identify improvements to efficiency, customer cycle times, service, and margins.
Work with DBO to optimize systems and tools and improve service efficiency, productivity, and quality.
Ensure customer-specific instructions are understood and shipments are processed correctly; support maintenance of customer SOPs.
Ensure proper use of Expeditors systems and tools, including CFIT, ETMS, TWMS, and ECCO.
Monitor compliance with policies and regulations for air cargo, hazardous materials, and other freight requiring special handling or certification.
Ensure files are logged accurately and promptly with correct codes, trace types, and events, and that correspondence is handled professionally and on time.
Ensure the team uses approved service providers and that providers follow Expeditors rules and procedures when receiving and delivering cargo.
Identify volume changes and keep the supervisor and manager informed.
Showcase operational capabilities during customer visits to the facility.
Immediately report unsafe conditions or incidents to the Branch Health and Safety representative.