Transportation Management Center (TMC) Operator I

GFT • Town of Guilderland, NY

11d • $21 - $25 • Onsite

About The Position

GFT is seeking a full-time Transportation Management Center (TMC) Operator to work onsite at its Albany, New York office. The operator supports traffic operations situational awareness, data entry, and monitoring of a designated roadway region or district under normal and emergency conditions. This role helps identify incidents, coordinate responses, and update DOT and consultant management in a 24/7/365 environment using traffic-management software, CCTV, and Intelligent Transportation Systems (ITS).

Requirements

• High school diploma or GED.
• Exceptional written and verbal communication skills in English.
• Proficiency communicating information over a radio system or network.
• Expertise using freeway-management and other traffic-control computer applications.
• Strong ability to write reports and correspondence.
• Ability to coordinate real-time activities and priorities effectively.
• Strong interpersonal skills and ability to work effectively within a diverse team.
• Experience handling calls, dispatching by radio or telephone, and communicating clearly and concisely.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency using computers with Windows-based applications.
• Flexibility to work alternate schedules and be on call as necessary.

Nice To Haves

• Familiarity with Regional DOT interstates and local roadways.
• Experience in public safety, emergency management, transportation dispatch, or related fields.

Responsibilities

• Maintain situational awareness of conditions on the State DOT road network.
• Monitor CCTV cameras and traffic information from state and commercial sources, crowdsourcing applications such as Google Traffic and Waze, and partners including Police and DOT to identify and respond to incidents.
• Dispatch DOT staff and contracted crews for routine and emergency road maintenance, including pothole repairs, traffic-sign maintenance, electrical traffic-control devices, salting, and snow removal.
• Monitor road closures and notify DOT staff about unauthorized closures.
• Monitor field equipment, dashboards, and TMC software and hardware, and report issues to DOT maintenance staff.
• Use TMC equipment and software to monitor traffic.
• Deploy signing plans on DOT Variable Message Signs (VMS) and Dynamic Message Signs (DMS).
• Monitor CCTV cameras, electronic signs, vehicle detection systems, incident-reporting systems, and other systems to manage traffic.
• Ensure traveler information is communicated accurately and promptly through DOT channels.
• Verify traveler information on DOT public-service platforms and report issues.
• Monitor hotspots, smart work zones, and changes in road or lane alignments using CCTV and other sources, and communicate with stakeholders to develop a comprehensive view of road conditions.

Benefits

• Hybrid (in-person and remote) work environment.
• Comprehensive benefits package including wellness programs, parental leave, pet insurance, medical, dental, vision, disability, and life insurance.
• Tax-deferred 401(k) savings plan.
• Competitive paid-time-off (PTO) accrual.
• Tuition reimbursement for continued education.
• Professional development, access to internal and external training programs, and support for participation in professional organizations.
• Incentive compensation for eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED