Transportation Management Center Specialist I - Seasonal
About The Position
This seasonal position works nights at the Transportation Management Center in Augusta, Maine. The role monitors Maine’s transportation network for unplanned incidents and awareness of planned incidents, communicating relevant information to support incident management and public safety and mobility decisions. The position accurately communicates emergency and non-emergency information to public agencies, MaineDOT field personnel, and the public; dispatches appropriate units for weather, safety, and traffic events; and identifies traffic obstacles and necessary emergency responders. Work is performed under general supervision. The initial schedule is 6 p.m. to 6 a.m. and follows a repeating two-week pattern: Monday and Tuesday off; Wednesday and Thursday on; Friday through Sunday off; Monday and Tuesday on; Wednesday and Thursday off; and Friday through Sunday on. This totals 84 hours per pay period, including eight hours of overtime. The schedule provides three-day weekends every other weekend and opportunities for overtime.
Requirements
- Education, training, and/or experience in radio dispatch communications, law enforcement, public safety, or transportation requiring use of radio telecommunications equipment; or direct work experience involving substantial public contact, customer service, or customer relations activities requiring use of radio telecommunications equipment.
- Submit a cover letter and current resume with the application; include applicable post-secondary transcripts, licenses, registrations, and certifications.
Responsibilities
- View, create, modify, and enable response scenarios when traffic events are detected to assist the public and promote consistent traffic flow.
- Evaluate and respond to major incidents by determining obstacles, injuries, fatalities, spills, and estimated duration, and confirming emergency responder assistance.
- Coordinate with interagency traffic management personnel during confirmed incidents and before special events to ensure an appropriate response.
- Receive and prioritize emergency and non-emergency requests for police, fire, emergency medical services, MaineDOT personnel, and other public safety resources, and route requests to the appropriate agency or department.
- Monitor the status of MaineDOT's road network and respond to events according to the Transportation Management Center manual, using identified solutions to promote traffic flow.
- Record information in the appropriate records management system and relay pertinent information to incoming personnel.
- Prioritize incidents and determine appropriate responses based on information from reporting parties, informing and assisting other parties and the public.
- Report software or equipment malfunctions to appropriate personnel to facilitate repairs.
- Post public advisories about construction, road conditions, and incidents in Advanced Traffic Management System software and on Intelligent Transportation System devices according to established guidelines.
- Notify upper-level MaineDOT management and MaineDOT Duty Officers of predefined traffic scenarios to obtain direction on subsequent Transportation Management Center actions.
- Complete other appropriate Operations tasks in the Transportation Management Center as requested.
Benefits
- 13 paid holidays
- At least three weeks of vacation leave annually, with accrual increasing based on years of service
- Personal leave for overtime-exempt employees
- 12 days of sick leave annually
- State contribution of 85%–95% of employee-only health insurance premiums, depending on salary
- Health insurance premium credit of up to 5% for participation, subject to program requirements
- State payment of 100% of employee-only dental insurance premiums
- State contribution equivalent to 14.06% of employee pay toward Maine Public Employees Retirement System
- Additional wellness benefits for State employees
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
