Traffic Management Center (TMC) Shift Lead

AtkinsRéalis•Austin, TX

5d•$28 - $31•Onsite

About The Position

AtkinsRéalis is seeking Traffic Management Center (TMC) Shift Leads at Level 1 or Level 2 to join its TMC Practice in Austin, Texas. The role supports vendor-operated TMC functions for the TxDOT Austin District at the Combined Transportation, Emergency, and Communications Center (CTECC). TMC staff operate, monitor, and manage roadway activity in the district. The position reports to the TMC Operations Manager. The Shift Lead performs core TMC Operator duties while providing on-shift supervision and operational oversight. Responsibilities include directing operators, coordinating incident response, ensuring accurate use of systems and operational records, reviewing quality and compliance, coordinating with partner agencies, supporting staffing and shift handoffs, and assisting with training, reporting, and program activities. The role may also support emergency activations, major weather events, large incidents, and planned special events. The TMC operates 24 hours a day, 7 days a week, 365 days a year. Schedule flexibility is required, including availability for nights, overnights, weekends, and holidays. The expected compensation range is $28.00–$31.00 per hour, depending on skills, experience, and geographical location.

Requirements

At least 3 years of experience within the past 5 years in TMC operations or related services.
Strong knowledge of ITS software, ATMS platforms, and applications used to monitor and manage field devices.
Ability to supervise staff, lead coworkers, and make sound decisions in a fast-paced operational environment.
Excellent radio, phone, written, and in-person communication skills.
Ability to compose clear, concise documentation free from spelling and grammatical errors.
Customer-service-oriented approach and ability to work collaboratively with partner agencies.
Successfully complete the client background screening, including a fingerprint-based nationwide criminal history check conducted in accordance with FBI CJIS standards; employment offers are contingent on passing the screening.
For Lead Level 1: At least 1 year of TMC or similar supervisory experience within the last 4 years.
For Lead Level 1: Complete required TxDOT training applicable to TMC operations and shift leadership.
For Lead Level 1: Demonstrated proficiency in incident management support, QA/QC, and shift-level coordination.
For Lead Level 2: Meet all Level 1 qualifications.
For Lead Level 2: At least 3 years of TxDOT TMC experience.
For Lead Level 2: Demonstrated ability to independently manage a shift, coordinate complex incidents, perform advanced QA/QC, and mentor multiple operators.
For Lead Level 2: Advanced proficiency with ATMS response plans, ITS device management, and TIM performance standards.

Responsibilities

Supervise TMC Operators on shift, provide direction and oversight, and ensure consistent performance and adherence to SOPs.
Coordinate with client, administrative, and management personnel, responding to inquiries or routing requests to appropriate staff.
Assign daily operational duties based on roadway conditions, staffing levels, and active incidents.
Serve as the first-level escalation point for operator questions, operational issues, and emergent situations.
Coach, mentor, and guide operators in real time; document performance observations and provide input for formal evaluations.
Assist with developing shift schedules and coordinate staffing adjustments based on workload, callouts, weather, and incidents.
Lead responses to significant incidents in coordination with HERO incident management personnel, public safety agencies, and internal leadership.
Oversee operators’ detection, verification, logging, and monitoring of incidents using ATMS, ITS devices, CAD systems, and third-party verification tools.
Review DMS messaging, response plan execution, incident milestones, and TIM performance measure data for accuracy and appropriateness.
Ensure consistent operator logging, accurate timelines, and compliance with required data-entry standards.
Maintain the knowledge and capability to perform all TMC Operator tasks and use required systems.
Provide operator breaks and lunches while ensuring all floor seats remain staffed.
Conduct QA/QC reviews of incident entries, DMS messages, and operator actions for compliance with SOPs, TxDOT standards, and performance requirements.
Identify operational deficiencies, provide corrective guidance, and escalate issues to management when appropriate.
Support development and updates of TMC SOPs, training materials, and operational guidelines, and promote adherence to them.
Serve as the primary on-shift contact for partner agencies at CTECC and external agencies during active operations.
Communicate shift status, operational needs, and issues to the TMC Operations Manager, and provide comprehensive written and verbal shift handoffs.
Participate in candidate evaluations at management’s request.
Assist with onboarding and training new TMC Operators, including structured on-shift training.
Support preparation of KPI reports, performance summaries, and operational metrics for TMC deliverables.
Participate in or prepare materials for meetings, workshops, and operational reviews.
Perform special assignments related to traffic operations, TMC systems, traveler information, incident management, SOP development, or research.
Support emergency activations, major weather events, large-scale incidents, and planned special events, including working extended hours or alternate shifts when necessary.
Perform additional duties as assigned by management.