Traffic Management Center Shift Supervisor (Overnight Shift)

AECOM•Milwaukee, WI

6d•Onsite

About The Position

The Control Room Shift Supervisor works on-site at a Traffic Management Center in Milwaukee, Wisconsin, overseeing overnight control room operations from 10 PM to 6 AM. The TMC is a technology-focused traffic operations environment that uses a variety of tools to enhance safety and mobility. The supervisor oversees staff, procedures, training, scheduling, and operational quality, and may perform control room operator or specialist duties when needed. The position also supports traffic incident response, work zones, special events, and the operation and maintenance of Intelligent Transportation Systems devices. The supervisor communicates with AECOM and client management, statewide first responders, law enforcement dispatchers, field technicians, and public service agencies. The role requires participation in an on-call rotation for after-hours, weekend, and holiday support and may require reporting to work to provide operational support.

Requirements

High school diploma or GED equivalent and at least two years of experience working in a traffic management center, operations or dispatch center, civil engineering field, or demonstrated equivalent combination of education and experience.
Ability to work in a 24/7/365 environment, including holidays, weekends, and shifts outside regularly scheduled hours with limited notice.
Ability to participate in an on-call rotation that includes after-hours and weekend support and may require reporting to work for staffing or operational support.
Ability to pass a client-required Criminal Justice Information Systems (CJIS) background check.
Ability to obtain and maintain Flex Lane certification.

Nice To Haves

Previous supervisory experience.
Demonstrated leadership and time-management skills.
Excellent interpersonal skills.
Strong, accurate data-entry skills.
Ability to work calmly and accurately in a team environment under stressful conditions.
Ability to perform effectively in a fast-paced environment requiring a high level of multitasking.
Clear written and verbal communication skills, including keeping management and peer supervisors apprised of operational issues.
Ability to work alternate schedules and on-call duties in a 24/7/365 operations center.
Skill with Windows-based applications; Microsoft Edge, Word, and Excel are preferred.
Geographic familiarity with the Wisconsin state highway system.
Knowledge of incident-management response techniques.

Responsibilities

Oversee all aspects of daily TMC control room operations during the overnight shift, scheduled from 10 PM to 6 AM.
Conduct audits to ensure quality, accuracy, and procedural compliance.
Oversee shift scheduling and attendance-policy compliance in conjunction with management.
Coordinate and track initial and recurrent training and development for staff on the assigned shift.
Ensure compliance with AECOM and client policies and procedures.
Oversee Flex Lane operations and training on the assigned shift, operate the Flex Lane when needed, and obtain and maintain Flex Lane certification.
Review applications and resumes for control room operator positions, assist with interviews, and recommend hires.
Oversee work-zone and special-event support, ensuring the quality and accuracy of information.
Provide regular situational awareness to AECOM and client management about planned and unplanned events, device and system outages, emergencies, and other time-sensitive situations.
Assume control room operator or specialist duties when needed.
Manage and log traffic incidents in Advanced Transportation Management System (ATMS) software.
Coordinate and dispatch resources to incidents safely, promptly, and efficiently.
Monitor the functionality of Intelligent Transportation Systems devices, including CCTV cameras, message boards, detectors, and ramp meters, and create device maintenance requests.
Communicate regularly with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to assess traffic incident severity for dissemination to the motoring public.
Attend meetings, trainings, and conferences at the request of the TMC operations manager, project manager, or client.
Participate in an on-call rotation for after-hours, weekend, and holiday support.
Perform other tasks and projects as determined by AECOM or client management.