Traffic Management Center (TMC) Shift Lead

AtkinsRéalis•Austin, TX

3d•Onsite

About The Position

AtkinsRéalis is seeking Traffic Management Center (TMC) Shift Leads at Level 1 or Level 2 for its TMC Practice in Austin, Texas. The role supports vendor-operated TMC functions for the TxDOT Austin District at the Combined Transportation, Emergency, and Communications Center (CTECC), where staff operate, monitor, and manage roadway activity. The TMC operates 24 hours a day, 7 days a week, 365 days a year, so the position requires schedule flexibility, including availability for nights, overnights, weekends, and holidays. The Shift Lead performs core TMC Operator duties while serving as the on-shift supervisor and providing operational oversight, staff leadership, quality assurance, agency coordination, and program support. The position reports to the TMC Operations Manager. Level 1 candidates must meet the minimum qualifications, have at least one year of TMC or similar supervisory experience within the last four years, complete required TxDOT training applicable to TMC operations and shift leadership, and demonstrate proficiency in incident-management support, QA/QC, and shift-level coordination. Level 2 candidates must meet all Level 1 qualifications, have at least three years of TxDOT TMC experience, and demonstrate independent shift management, complex incident coordination, advanced QA/QC, operator mentoring, and advanced proficiency with ATMS response plans, ITS device management, and TIM performance standards. Employment offers are contingent on successfully completing the client’s background screening, including a fingerprint-based nationwide criminal history check conducted in accordance with FBI CJIS standards. The expected compensation range is $28.00–$31.00 per hour, depending on skills, experience, and geographical location. The role is listed as Employee and Regular.

Requirements

At least 3 years of experience within the past 5 years in TMC operations or related services.
Strong knowledge of ITS software, ATMS platforms, and applications used to monitor and manage field devices.
Ability to supervise staff, lead coworkers, and make sound decisions in a fast-paced operational environment.
Excellent radio, phone, written, and in-person communication skills.
Ability to produce clear, concise documentation free from spelling and grammatical errors.
Customer-service-oriented approach and ability to work collaboratively with partner agencies.
Ability to successfully complete the client’s background screening, including a fingerprint-based nationwide criminal history check conducted in accordance with FBI CJIS standards.
For Level 1: At least 1 year of TMC or similar supervisory experience within the last 4 years.
For Level 1: Completion of required TxDOT training applicable to TMC operations and shift leadership.
For Level 1: Demonstrated proficiency in incident-management support, QA/QC, and shift-level coordination.
For Level 2: At least 3 years of TxDOT TMC experience and all Level 1 qualifications.
For Level 2: Demonstrated ability to independently manage a shift, coordinate complex incidents, perform advanced QA/QC, and mentor multiple operators.
For Level 2: Advanced proficiency using ATMS response plans, ITS device management, and TIM performance standards.

Responsibilities

Serve as the on-shift supervisor, directing and overseeing TMC Operators to support consistent performance, SOP adherence, and accurate traffic and incident management.
Assign and direct daily operational duties based on roadway conditions, staffing levels, and active incidents.
Serve as the first-level escalation point for operator questions, operational issues, and emergent situations; provide coaching, mentoring, and real-time guidance.
Document performance observations and provide input for formal employee evaluations.
Assist with developing shift schedules and coordinate staffing adjustments based on workload, callouts, weather, or incidents.
Lead responses to significant incidents in coordination with HERO incident management personnel, public safety agencies, and internal leadership.
Ensure operators detect, verify, log, and monitor incidents accurately using ATMS, ITS devices, CAD systems, and third-party verification tools.
Oversee DMS messaging, response plan execution, incident milestones, TIM performance measure data, and accurate operator logging.
Maintain the ability and knowledge to perform all operator tasks and use required systems.
Coordinate operator breaks and lunches and ensure all floor seats are filled.
Review incident entries, DMS messages, and operator actions for compliance with SOPs, TxDOT standards, and performance requirements; provide corrective guidance or escalate deficiencies.
Support development and updates of TMC SOPs, training materials, and operational guidelines, and promote adherence to them.
Act as the on-shift point of contact for partner agencies at CTECC and external agencies during active operations.
Communicate shift status, operational needs, and issues to the TMC Operations Manager and ensure thorough written and verbal shift handoffs.
Participate in candidate evaluation at management’s request and assist with onboarding and structured on-shift training of new TMC Operators.
Support preparation of KPI reports, performance summaries, and operational metrics; participate in or prepare materials for meetings, workshops, and operational reviews.
Perform special assignments related to traffic operations, TMC systems, traveler information, incident management, SOP development, or research.
Support emergency activations, major weather events, large-scale incidents, and planned special events, including working extended hours or alternate shifts when necessary.
Perform additional duties as assigned by management.