Traffic Management Specialist

Allied Universal • Orlando, FL

1d • Onsite

About The Position

The Traffic Management Specialist helps ensure the safe and efficient movement of vehicles and pedestrians through the airport terminal facility. The role focuses on traffic safety, parking enforcement, compliance with TSA mandates concerning unattended or waiting vehicles, and delivering helpful, courteous service to the traveling public. Specialists provide enhanced hospitality and often serve as the airport’s first or last in-person interaction with travelers.

The position coordinates with Aviation Authority enforcement staff and manages curb activities. Duties may include initiating parking citations, coordinating vehicle towing, providing crowd control during emergencies or inclement weather, and preparing activity records and reports. The specialist works actively and visibly outdoors on the curb and in designated adjacent areas, rather than inside the terminal.

Requirements

• High school diploma or equivalent.
• Ability to obtain an Airport Authority Credential.
• Valid driver’s license for driving positions only.
• At least 2 years of verifiable work experience.
• Strong interpersonal and communication skills.
• Ability to de-escalate conflicts and remain composed in challenging situations.
• Ability to handle emergency situations and provide excellent customer service.
• Professionalism and courtesy.
• Understanding of traffic management procedures and parking regulations.
• Ability to enforce rules logically and apply sound judgment.
• Attentive listening skills and ability to offer customers positive solutions while asserting authority only when necessary.

Nice To Haves

• Prior airport operations, traffic, or customer service experience; one or more years is ideal.
• Certification in traffic/curbside management or a related field.
• Experience working in a fast-paced, dynamic outdoor environment.

Responsibilities

• Perform traffic management duties in accordance with approved operating procedures.
• Promote traffic safety, enforce parking rules, and enforce TSA mandates concerning unattended or waiting vehicles.
• Provide crowd control during emergencies or inclement weather.
• Assist travelers with information about flight activity, parking options, and other relevant matters.
• Provide customer service through effective written and verbal communication.
• Coordinate with the Aviation Authority’s Landside enforcement staff and manage commercial vehicle activity at the curb.
• Initiate calls for parking citations and coordinate with the towing contractor to remove unattended vehicles.
• Maintain accurate activity records and reports as necessary.
• Remain active and visible outdoors on the curb and work in designated areas and adjacent zones when needed.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company 401(k) plan, subject to eligibility requirements.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED