Traffic Management Specialist

University of Utah Health•Salt Lake City, UT

About The Position

The Traffic Management Specialist assists patients, visitors, and staff with entering and exiting the hospital and its parking areas. The role provides valet parking, traffic control, wayfinding, and mobility assistance, while maintaining accurate records related to valet vehicles and collecting traffic data. The position has no responsibility for providing patient care. This role works in a healthcare setting and involves interaction with patients and visitors, including assisting people with mobility challenges and helping them access transportation. The specialist coordinates with Parking Services, Security, Campus Police, Emergency Management, Facilities and Engineering, and outside agencies to support safe traffic flow and emergency access. The position may involve sustained standing and walking, outdoor environmental conditions, and moving patients or objects weighing up to 100 pounds, with or without accommodation.

Requirements

Current, valid state-issued driver's license at the time of hire, with no moving violations in the preceding two years; some exceptions may apply.
Ability to display active listening and verbalize empathy.
Ability to quickly learn new procedures and processes.
Ability to prioritize and multitask in a fast-paced environment.
Ability to develop relationships with patients, guests, and coworkers.
Knowledge of HIPAA regulations to ensure patient information is guarded and respected.
Ability to meet the position's physical demands with or without accommodation, including activities such as lifting, carrying, pushing, pulling, standing, and walking.

Nice To Haves

Ability to drive a manual transmission vehicle.

Responsibilities

Direct and assist patients and visitors in hospital parking areas and the lobby, including helping them enter and exit vehicles.
Provide wheelchair assistance or golf cart escorts for patients with mobility challenges traveling to and from appointments.
Update wayfinding signage and provide directions to clinic visits.
Assist patients with access to public transportation and taxi or rideshare pickup and drop-off.
Park and retrieve patient vehicles safely, promptly, and professionally.
Perform simple repairs to parking control equipment and assist with minor vehicle issues such as flat tires and dead batteries.
Coordinate with Parking Services and Security to patrol and enforce patient and visitor parking areas.
Assist in emergencies by directing emergency vehicles and controlling traffic as needed.
Track traffic congestion and other data to support space-efficiency planning.
Direct self-parking visitors to open stalls during periods of high volume.
Manage traffic in patient parking areas and on University-owned roads, including coordinating with outside agencies when needed.
Investigate and report accidents in valet areas and explain next steps to patrons involved in damage incidents.
Maintain a clean and safe hospital entrance and patient terraces, including addressing lighting, removing debris, and clearing ice and snow from walkways.
Use a Customer Service shuttle or golf cart to transfer patients to and from other health sciences buildings.
Participate in process improvement to refine traffic control and parking models.
Liaise with Security, Campus Police, Emergency Management, and Facilities and Engineering to secure access and ensure safe egress during emergencies.