Traffic Management Specialist

University of Utah Health•Salt Lake City, UT

2d•Onsite

About The Position

The Traffic Management Specialist provides assistance and information to incoming patients, visitors, and staff to facilitate access to and from the hospital. The role provides valet parking, supports traffic control in hospital parking areas, and maintains documentation about valet-parked vehicles. It has no responsibility for providing patient care. The specialist supports patients and visitors at hospital entrances, parking areas, and the lobby; assists with mobility and transportation; and helps maintain safe, clean access areas. The position also coordinates with hospital and campus teams to manage traffic, respond to emergencies, and improve parking and traffic processes.

Requirements

Current, valid state-issued driver's license at time of hire, with no moving violations in the preceding two years; some exceptions may apply.
Ability to display active listening and verbalize empathy.
Ability to quickly learn new procedures and processes.
Ability to prioritize and multitask in a fast-paced environment.
Ability to develop relationships with patients, guests, and coworkers.
Knowledge of HIPAA regulations to protect and respect patient information.
Ability to meet the physical and working-condition requirements, with or without accommodation, including lifting or moving up to 100 pounds, sustained standing, and walking long distances.

Nice To Haves

Ability to drive a manual transmission vehicle.

Responsibilities

Direct and assist patients and visitors entering and exiting hospital parking areas and the hospital lobby, including helping them enter and exit vehicles.
Assist patients with mobility challenges to and from appointments using wheelchair assistance or golf cart escorts.
Update wayfinding signage and provide directions to and from clinic visits.
Assist patients with access to public transportation and with taxi and rideshare pick-up and drop-off.
Park and retrieve patient vehicles safely, promptly, and professionally.
Perform simple repairs to parking control equipment and assist patients and visitors with minor vehicle issues such as flat tires and dead batteries.
Coordinate with Parking Services and Security to patrol and enforce patient and visitor parking areas.
Assist in emergencies by directing emergency vehicles and maintaining traffic control as needed.
Maintain metrics on traffic congestion and other data to support space-efficiency planning.
Direct self-parking visitors to open stalls during high-volume periods.
Manage traffic in patient parking areas and on University-owned roads, including coordinating with outside agencies when needed.
Investigate and report accidents in valet areas and explain next steps to involved patrons.
Maintain clean and safe conditions at hospital entrances and patient terraces, including addressing lighting, removing debris, and clearing ice and snow from walkways.
Use the Customer Service shuttle or golf cart to transfer patients to and from other health sciences buildings.
Participate in process improvement to refine traffic-control and parking models.
Liaise with Security, Campus Police, Emergency Management, and Facilities and Engineering to secure access and ensure safe egress during emergencies.