Traffic Management Specialist

University of Utah Health•Salt Lake City, UT

About The Position

The Traffic Management Specialist assists patients, visitors, and staff with entering and exiting the hospital. The role provides valet parking, traffic control, wayfinding, and mobility assistance, and maintains documentation and metrics related to valet vehicles and traffic congestion. It has no responsibility for providing patient care. The position works in a healthcare setting and includes both indoor and outdoor duties.

Requirements

Current, valid state-issued driver's license at time of hire, with no moving violations in the preceding two years; some exceptions may apply.
Ability to display active listening and verbalize empathy.
Ability to quickly learn new procedures and processes.
Ability to prioritize and multitask in a fast-paced environment.
Ability to develop relationships with patients, guests, and coworkers.
Knowledge of HIPAA regulations to protect patient information.
Ability to meet the position's physical and working-condition requirements, with or without accommodation.

Nice To Haves

Ability to drive a manual transmission vehicle.

Responsibilities

Direct and assist patients and visitors entering and exiting hospital parking areas and the hospital lobby, including helping them enter and exit vehicles.
Assist patients with mobility challenges using wheelchairs or golf cart escorts.
Update wayfinding signage and provide directions to and from clinic visits.
Help patients access public transportation and taxi or rideshare pickup and drop-off.
Park and retrieve patient vehicles safely, promptly, and professionally.
Perform simple repairs to parking control equipment and assist with minor vehicle issues, such as flat tires and dead batteries.
Coordinate with Parking Services and Security to patrol and enforce patient and visitor parking areas.
Assist in emergencies by directing emergency vehicles and controlling traffic as needed.
Maintain metrics on traffic congestion and other data to support space-efficiency planning.
Direct self-parking visitors to open stalls during high-volume periods.
Direct traffic in patient parking areas and on University-owned roads, or coordinate traffic control with outside agencies.
Investigate and report accidents in valet areas and explain next steps regarding damage to involved patrons.
Maintain a clean and safe hospital entrance and patient terraces, including addressing lighting, removing debris, and clearing ice and snow from walkways.
Use a Customer Service shuttle or golf cart to transfer patients to and from other health sciences buildings.
Participate in process improvement to refine traffic-control and parking models.
Liaise with Security, Campus Police, Emergency Management, and Facilities and Engineering to secure access and ensure safe egress during emergencies.