Traffic Management Specialist

Allied Universal • Orlando, FL

4d • Onsite

About The Position

Allied Universal is hiring a Traffic Management Specialist to help ensure the efficient and safe flow of vehicular and pedestrian traffic through an airport terminal facility. The role focuses on traffic safety, parking enforcement, and compliance with TSA mandates, including rules concerning unattended or waiting vehicles. The specialist assists the traveling public with information and other support, providing friendly, helpful service and enhanced hospitality. As a visible representative of the Airport Authority, the specialist helps create a positive travel experience and often provides the first and last in-person interaction visitors have with the airport environment.

The position involves coordinating with the Aviation Authority’s enforcement staff, supporting commercial vehicle activity, and managing curbside activity. Duties may also include initiating parking citations, coordinating vehicle towing, responding to emergencies or inclement weather, and preparing accurate activity records and reports. The role is active and primarily outdoors on the curb and in designated areas, rather than inside the terminal.

Requirements

• High school diploma or equivalent.
• Ability to obtain an Airport Authority Credential.
• A valid driver’s license is required for driving positions only.
• At least 2 years of verifiable work experience, preferably in traffic management or customer service.
• Strong interpersonal and communication skills.
• Ability to de-escalate conflicts and remain composed in challenging situations.
• Ability to handle emergencies and provide excellent customer service.
• Professionalism and courtesy at all times.
• Understanding of traffic management procedures and parking regulations.
• Ability to enforce rules logically and exercise good judgment.
• Attentive listening skills and the ability to offer customers positive solutions while asserting authority only when necessary.

Nice To Haves

• Prior airport operations, traffic, or customer service experience; one or more years is ideal.
• Certification in traffic or curbside management, or a related field.
• Experience working in a fast-paced, dynamic outdoor environment.

Responsibilities

• Perform traffic management duties in accordance with approved operating procedures.
• Ensure traffic safety, enforce parking rules, and enforce TSA mandates concerning unattended or waiting vehicles.
• Provide crowd control during emergencies or inclement weather.
• Assist travelers with information about flight activity, parking options, and other relevant matters.
• Provide customer service and communicate effectively in writing and verbally.
• Coordinate with the Aviation Authority’s Landside enforcement staff and manage commercial vehicle activity at the curb.
• Initiate calls for parking citations and coordinate with the towing contractor to remove unattended vehicles.
• Maintain accurate records and reports of activities as necessary.
• Remain active and visible outdoors on the curb rather than inside the terminal, and work in designated areas and adjacent zones when needed.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) plan, subject to eligibility requirements.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED