Traffic Management Specialist

Allied Universal • Orlando, FL

3d • Onsite

About The Position

Allied Universal is hiring a Traffic Management Specialist to help ensure the efficient and safe movement of vehicles and pedestrians through an airport terminal facility. The role focuses on traffic safety, parking enforcement, compliance with TSA mandates, and providing helpful information and customer service to the traveling public. Specialists promote a positive travel experience through friendly, professional interactions and may be among the first and last people travelers interact with at the airport.

The position involves coordinating curb activities with Aviation Authority enforcement staff, assisting with commercial vehicle activity, initiating parking citations, coordinating vehicle towing, and preparing reports. The specialist works actively and visibly outside on the curb rather than inside the terminal. This is a full-time role scheduled Sunday, Monday, Tuesday, Friday, and Saturday from 11:30 AM to 7:30 PM. The pay rate is $18.25 per hour.

Requirements

• High school diploma or equivalent.
• Ability to obtain an Airport Authority Credential.
• At least 2 years of verifiable work experience, preferably in traffic management or customer service.
• Strong interpersonal and communication skills.
• Ability to de-escalate conflicts and remain composed in challenging situations.
• Ability to handle emergencies and provide excellent customer service.
• Professionalism and courtesy at all times.
• Understanding of traffic management procedures and parking regulations.
• Ability to enforce rules logically and exercise good judgment.
• Attentive listening skills, including the ability to offer positive solutions and assert authority when necessary.
• A valid driver’s license is required for driving positions only.

Nice To Haves

• One or more years of prior airport operations, traffic, and/or customer service experience is ideal.
• Certification in traffic/curbside management or a related field.
• Experience working in a fast-paced, dynamic outdoor environment.

Responsibilities

• Perform traffic management duties and follow approved operating procedures.
• Ensure traffic safety, enforce parking regulations, and enforce TSA mandates concerning unattended or waiting vehicles.
• Provide crowd control during emergencies or inclement weather.
• Assist travelers with information about flight activity, parking options, and other relevant needs.
• Provide customer service through effective written and verbal communication.
• Coordinate with the Aviation Authority’s Landside enforcement staff and manage commercial vehicle activity at the curb.
• Initiate calls for parking citations and coordinate with the towing contractor to remove unattended vehicles.
• Maintain accurate records and prepare reports as needed.
• Remain active and visible in designated curbside areas outside the terminal, working in adjacent zones when necessary.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) plan, subject to eligibility requirements.
• Seven annual holidays paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED