Traffic Management Specialist

Allied Universal • Orlando, FL

1d • Onsite

About The Position

Allied Universal is hiring a part-time Traffic Management Specialist to help ensure the safe and efficient movement of vehicle and pedestrian traffic through an airport terminal facility. The position supports traffic safety, parking enforcement, and compliance with TSA mandates, while assisting travelers and delivering helpful, courteous customer service. Specialists promote a positive travel experience and represent the Airport Authority through frequent interactions with the traveling public. The role also involves coordinating with Aviation Authority enforcement staff, managing curbside activity, initiating parking citations, coordinating vehicle towing, and preparing reports. The specialist works outside on the curb and in designated adjacent areas, rather than inside the terminal.

The posted pay rate is $18.25 per hour. The schedule is Thursday from 11:30 AM to 7:30 PM and Saturday from 4:00 AM to 12:00 PM.

Requirements

• High school diploma or equivalent.
• Ability to obtain an Airport Authority Credential.
• Minimum of 2 years of verifiable work experience, preferably in traffic management or customer service.
• Strong interpersonal and communication skills.
• Ability to de-escalate conflicts and remain composed in challenging situations.
• Ability to handle emergencies and provide excellent customer service.
• Professionalism and courtesy at all times.
• Understanding of traffic management procedures and parking regulations.
• Ability to enforce rules logically and exercise good judgment.
• Attentive listening skills and the ability to offer positive solutions while asserting authority only when necessary.
• A valid driver’s license is required for driving positions only.

Nice To Haves

• Prior airport operations, traffic, and/or customer service experience; one or more years is ideal.
• Certification in traffic/curbside management or a related field.
• Experience working in a fast-paced, dynamic outdoor environment.

Responsibilities

• Perform traffic management duties and follow approved operating procedures.
• Ensure traffic safety, enforce parking regulations, and enforce TSA mandates concerning unattended or waiting vehicles.
• Provide crowd control during emergencies or inclement weather.
• Assist travelers with flight activity, parking options, and other relevant information.
• Provide customer service and communicate effectively in writing and verbally.
• Coordinate with the Aviation Authority’s Landside enforcement staff and manage commercial vehicle activity at the curb.
• Initiate calls for parking citations and coordinate with the towing contractor to remove unattended vehicles.
• Maintain accurate records and prepare reports as needed.
• Remain active and visible outside on the curb and work in designated areas and adjacent zones when necessary.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Eligibility-based enrollment in the company 401(k) plan.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED