Traffic Management Specialist

Allied Universal • Orlando, FL

4d • Onsite

About The Position

The Traffic Management Specialist ensures the safe and efficient flow of vehicular and pedestrian traffic through an airport terminal facility. The role focuses on traffic safety, parking enforcement, compliance with TSA mandates, and customer service. Specialists assist the traveling public, provide information, and promote a positive travel experience through friendly, helpful interactions and enhanced hospitality. They often provide the airport’s first and last person-to-person interaction with travelers. The position also involves coordinating with Aviation Authority enforcement staff, managing curb activities, initiating parking citations, coordinating vehicle towing, and preparing reports.

Requirements

• High school diploma or equivalent.
• Ability to obtain an Airport Authority Credential.
• A valid driver’s license is required for driving positions only.
• At least 2 years of verifiable work experience, preferably in traffic management or customer service.
• Strong interpersonal and communication skills.
• Ability to de-escalate conflicts and remain composed in challenging situations.
• Ability to handle emergencies and provide excellent customer service.
• Professionalism and courtesy at all times.
• Understanding of traffic management procedures and parking regulations.
• Ability to enforce rules logically and exercise good judgment.
• Attentive listening skills and the ability to offer customers positive solutions while asserting authority only when necessary.

Nice To Haves

• One or more years of prior airport operations, traffic, or customer service experience.
• Certification in traffic/curbside management or a related field.
• Experience working in a fast-paced, dynamic outdoor environment.

Responsibilities

• Perform traffic management duties and follow approved operating procedures.
• Ensure traffic safety, enforce parking rules, and enforce TSA mandates regarding unattended or waiting vehicles.
• Provide crowd control during emergencies or inclement weather.
• Assist travelers with information about flight activity, parking options, and other relevant matters.
• Provide customer service using strong written and verbal interpersonal communication.
• Coordinate with the Aviation Authority’s Landside enforcement staff and manage commercial vehicle activity at the curb.
• Call for parking citations and coordinate with the towing contractor to remove unattended vehicles.
• Maintain accurate records and reports of activities as needed.
• Remain active and visible outside on the curb rather than inside the terminal.
• Work in designated areas and adjacent zones when necessary.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) plan, subject to eligibility requirements.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED