Traffic Management Specialist

Allied Universal • Orlando, FL

4d • Onsite

About The Position

Allied Universal is hiring a Traffic Management Specialist to help ensure the safe and efficient flow of vehicular and pedestrian traffic through an airport terminal facility. The role focuses on traffic safety, parking enforcement, compliance with TSA mandates, and providing helpful information and hospitality to the traveling public. Specialists represent the Airport Authority through positive, professional interactions and coordinate with Aviation Authority enforcement staff on curbside activities. Duties may also include initiating parking citations, coordinating vehicle towing, and preparing reports. The position is part-time and pays $18.25 per hour. The listed schedule is Monday and Tuesday, 4:00 AM–12:00 PM, and Thursday, 10:00 AM–6:00 PM.

Requirements

• High school diploma or equivalent.
• Ability to obtain an Airport Authority Credential.
• At least 2 years of verifiable work experience, preferably in traffic management or customer service.
• Strong interpersonal and communication skills.
• Ability to de-escalate conflicts and remain composed in challenging situations.
• Ability to handle emergency situations and provide excellent customer service.
• Professionalism and courtesy at all times.
• Understanding of traffic management procedures and parking regulations.
• Ability to enforce rules logically and exercise good judgment.
• Attentive listening skills and the ability to offer positive solutions while asserting authority only when necessary.
• A valid driver’s license is required for driving positions only.

Nice To Haves

• Prior airport operations, traffic, and/or customer service experience; one or more years is ideal.
• Certification in traffic/curbside management or a related field.
• Experience working in a fast-paced, dynamic outdoor environment.

Responsibilities

• Perform traffic management duties in accordance with approved operating procedures.
• Ensure traffic safety, enforce parking rules, and enforce TSA mandates concerning unattended or waiting vehicles.
• Provide crowd control during emergencies or inclement weather.
• Assist the traveling public with information about flight activity, parking options, and other relevant needs.
• Provide customer service through strong written and verbal interpersonal communication.
• Coordinate with the Aviation Authority’s Landside enforcement staff and manage commercial vehicle activities at the curb.
• Initiate calls for parking citations and coordinate with the towing contractor to remove unattended vehicles.
• Maintain accurate records and prepare reports of activities as necessary.
• Remain active and visible outside on the curb rather than inside the terminal.
• Work in designated areas and adjacent zones when necessary.
• De-escalate conflicts, handle emergencies, and apply rules with professionalism and sound judgment.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• 401(k) plan enrollment, subject to eligibility requirements.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED