Traffic Management Center Shift Supervisor (Overnight Shift)

AECOM•Milwaukee, WI

7d•$25 - $30•Onsite

About The Position

The Control Room Shift Supervisor works on-site at a Traffic Management Center in Milwaukee, Wisconsin, a technology-focused environment supporting traffic operations, safety, and mobility. The position oversees daily control room operations on the overnight shift, 10 PM–6 AM, and may assume control room operator or specialist duties as needed. The role also participates in an on-call rotation for after-hours, weekend, and holiday support, which may require responding to the workplace to provide staffing or operational support.

Requirements

High school diploma or GED equivalent and at least two years of experience working in a traffic management center, operations or dispatch center, civil engineering field, or equivalent combination of education and experience.
Ability to work in a 24/7/365 environment, including holidays, weekends, and shifts outside regularly scheduled hours with limited notice.
Participation in an on-call rotation that includes after-hours and weekend support and may require responding to work to provide staffing or operational support.
Must pass a client-required Criminal Justice Information Systems (CJIS) background check.

Nice To Haves

Previous supervisory experience.
Demonstrated leadership and time management skills.
Excellent interpersonal skills.
Strong, accurate data entry skills.
Ability to work calmly and accurately in a team environment under stressful conditions.
Ability to perform effectively in a fast-paced environment requiring a high level of multitasking.
Clear written and verbal communication skills, including keeping management and peer supervisors apprised of operational issues.
Ability to work alternate schedules and on-call duties at a 24/7/365 operations center.
Skill with Windows-based applications, preferably Microsoft Edge, Word, and Excel.
Geographic familiarity with the Wisconsin state highway system.
Knowledge of incident management response techniques.

Responsibilities

Oversee all aspects of daily TMC control room operations on the overnight shift (10 PM–6 AM).
Conduct audits to ensure quality, accuracy, and procedural compliance.
Oversee shift scheduling and attendance-policy compliance in conjunction with management.
Coordinate and track initial and recurrent training and staff development on the assigned shift.
Ensure adherence to AECOM and client policies and procedures.
Oversee Flex Lane operations and training on the assigned shift, operate the Flex Lane when needed, and obtain and maintain Flex Lane certification.
Review applications and resumes for control room operator positions, assist with interviews, and recommend hires.
Oversee work zone and special event support to ensure information quality and accuracy.
Provide AECOM and client management with situation awareness regarding planned and unplanned events, device and system outages, emergencies, and other time-sensitive situations.
Assume control room operator or specialist duties when needed.
Manage and log traffic incidents in Advanced Transportation Management System (ATMS) software.
Coordinate and dispatch resources to incidents safely, promptly, and efficiently.
Monitor Intelligent Transportation Systems (ITS) device functionality, including CCTV cameras, message boards, detectors, and ramp meters, and create device maintenance requests.
Communicate with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to determine traffic incident severity and support dissemination of information to the motoring public.
Attend meetings, training, and conferences at the request of the TMC operations manager, project manager, or client.
Participate in an on-call rotation for after-hours, weekend, and holiday support.
Perform other tasks and projects as determined by AECOM or client management.