Transportation Management Center (TMC) Operator I

GFT • Albany, NY

3d • Onsite

About The Position

GFT is seeking a full-time, onsite Transportation Management Center (TMC) Operator in Albany, New York. The role supports traffic operations through situational awareness, data entry, and monitoring a designated region, district, and roadway for normal and emergency conditions. The operator identifies incidents, coordinates responses, and updates DOT and consultant management in a 24/7/365 environment using software, CCTV, and Intelligent Transportation Systems (ITS). The posting also describes the role as a Traffic Systems Dispatcher/Operator and Data Collection position.

The operator monitors traffic and road conditions, dispatches DOT staff and contracted crews, tracks field equipment and road closures, deploys signing plans on variable and dynamic message signs, and ensures traveler information is accurate and timely. The position requires coordination and communication with DOT staff, police, and other partners. The posting identifies the position as full-time and gives a compensation range of $21–$25 per hour, dependent on experience and geographic location.

Requirements

• High school diploma or GED.
• Exceptional written and verbal communication skills in English.
• Proficiency communicating information over a radio system or network.
• Expertise using freeway management and other traffic-control computer applications.
• Strong ability to write reports and correspondence.
• Ability to coordinate real-time activities and priorities effectively.
• Strong interpersonal skills and ability to work effectively within a diverse team.
• Experience handling calls, dispatching via radio or telephone, and communicating clearly and concisely.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency using computers with Windows-based applications.
• Flexibility to work alternate schedules and be on call as necessary.

Nice To Haves

• Familiarity with Regional DOT interstates and local roadways.
• Experience in public safety, emergency management, transportation dispatch, or related fields.

Responsibilities

• Maintain situational awareness of conditions on the State DOT road network in the TMC.
• Monitor traffic cameras and other sources to identify and respond to incidents, using congestion information, crowdsourcing applications such as Google Traffic and Waze, and coordination with police and DOT partners.
• Dispatch DOT staff and contracted crews for routine and emergency road maintenance, including pothole repairs, traffic sign maintenance, electrical traffic-control device maintenance, salting, and snow removal.
• Monitor road closures and notify DOT staff about unauthorized closures.
• Monitor field equipment, dashboards, and TMC software and hardware; report problems to DOT maintenance staff.
• Use TMC equipment and software to actively monitor traffic.
• Deploy signing plans on DOT Variable Message Signs (VMS) and Dynamic Message Signs (DMS).
• Monitor CCTV cameras, electronic signs, vehicle detection systems, incident reporting systems, and other systems to manage traffic.
• Communicate accurate and timely traveler information through DOT channels.
• Verify traveler information on DOT public service platforms and report issues.
• Monitor hotspots, smart work zones, and changes in road or lane alignments using CCTV cameras and other sources.
• Coordinate with stakeholders to develop a comprehensive view of road conditions.
• Enter data and update DOT and consultant management on conditions and response status.

Benefits

• Comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• Wellness programs.
• Parental leave.
• Pet insurance.
• Tax-deferred 401(k) savings plan.
• Paid-time-off (PTO) accrual.
• Tuition reimbursement for continued education.
• Professional development, including access to internal and external training programs and support for participation in professional organizations.
• Incentive compensation for eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED