Transportation Management Center (TMC) Operator I

GFT.•Town of Guilderland, NY

5d•$21 - $25•Onsite

About The Position

GFT is hiring a full-time Transportation Management Center (TMC) Operator I in Albany, New York. The position is described as on-site and requires regular attendance at the Albany office. The operator supports traffic operations situational awareness, data entry, and monitoring of an assigned region, district, and roadway under normal and emergency conditions. The work includes identifying incidents, coordinating responses, and updating DOT and consultant management in a 24/7/365 environment using software, CCTV, and Intelligent Transportation Systems (ITS). The operator monitors traffic and road conditions, dispatches DOT staff and contracted crews for routine and emergency maintenance, monitors road closures and field equipment, and reports equipment issues. The role also involves deploying signing plans to Variable Message Signs (VMS) and Dynamic Message Signs (DMS), monitoring traffic-management systems and work-zone hotspots, and ensuring traveler information is accurate and timely across DOT communication channels.

Requirements

High school diploma or GED.
Exceptional written and verbal communication skills in English.
Proficiency communicating information over a radio system or network.
Expertise using freeway management and other traffic-control computer applications.
Strong report-writing and correspondence skills.
Ability to coordinate real-time activities and priorities effectively.
Strong interpersonal skills and ability to work effectively within a diverse team.
Experience handling calls, dispatching by radio or telephone, and communicating clearly and concisely.
Ability to multitask and thrive in a fast-paced environment.
Proficiency with computers and Windows-based applications.
Flexibility to work alternate schedules and be on call as necessary.
Successful completion of a criminal background check.

Nice To Haves

Familiarity with Regional DOT interstates and local roadways.
Experience in public safety, emergency management, transportation dispatch, or a related field.

Responsibilities

Maintain situational awareness of activity on the State DOT road network in the Traffic Management Center.
Monitor traffic cameras, congestion information, crowdsourcing applications, and partner communications to identify and respond to incidents.
Dispatch DOT staff and contracted crews for routine and emergency road maintenance, including pothole repairs, traffic-sign maintenance, electrical traffic-control device maintenance, salting, and snow removal.
Monitor road closures and notify DOT staff about unauthorized closures.
Monitor field equipment, dashboards, and TMC software and hardware, and report issues to DOT maintenance staff.
Use TMC equipment and software to actively monitor traffic.
Deploy signing plans on DOT Variable Message Signs (VMS) and Dynamic Message Signs (DMS).
Monitor CCTV cameras, electronic signs, vehicle detection systems, incident reporting systems, and other traffic-management systems.
Ensure traveler information is communicated accurately and promptly through DOT channels.
Verify traveler information on DOT public service platforms and report issues.
Monitor hotspots, smart work zones, and road or lane alignment changes, and communicate with stakeholders to establish a comprehensive view of road conditions.

Benefits

Hybrid (in-person and remote) work environment.
Comprehensive benefits package, including wellness programs, parental leave, and pet insurance.
Medical, dental, vision, disability, and life insurance.
Tax-deferred 401(k) savings plan.
Competitive paid-time-off (PTO) accrual.
Tuition reimbursement for continued education.
Professional development, access to internal and external training programs, and support for participation in professional organizations.
Incentive compensation for eligible positions.

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