Transportation Management Center (TMC) Operations Manager
About The Position
WSP is seeking a Transportation Management Center (TMC) Operations Manager to manage and coordinate Transportation Management Center operations for the client. The role is full-time and on-site at the client site in Nashville, Tennessee. The manager oversees daily operations in accordance with the client’s Standard Operating Procedures (SOPs), protocols, and policies, and coordinates with Tennessee DOT personnel and other agencies. The position also oversees personnel, operator coverage, training and certification, performance reporting, and operations-center meetings and public relations activities. The manager must be able to work alternate schedules and be on call 24 hours a day.
Requirements
- At least three years of experience in Transportation Operations, Public Safety, Incident Management, Dispatch Operations, or a similar environment.
- Demonstrated ability to provide formal training to subordinates and monitor their performance.
- Skilled in using the Windows operating system.
- High-level knowledge of Microsoft Word, Excel, and PowerPoint.
- Good leadership and interpersonal skills.
- Good understanding of key management concepts.
- Ability to communicate technical information clearly in layman’s terms.
- Ability to work alternate schedules and be on call 24 hours a day.
- Ability to write technical reports, manuals, and correspondence.
- Ability to coordinate real-time activities and priorities.
- Ability to maintain a professional demeanor and appearance at all times.
Responsibilities
- Manage daily operations staff and resources, resolve operational and staffing issues, and coordinate second- and third-shift scheduling with Tennessee DOT personnel.
- Ensure operations comply with design parameters, client SOPs and policies, and industry standards.
- Participate in Incident Management meetings and ensure appropriate interagency coordination.
- Coordinate with Tennessee DOT motorist-assist service providers, relay incident details, and support dispatch operations.
- Participate in statewide Traffic Incident Management meetings and training, and attend other meetings as directed by the client.
- Prepare monthly performance-measure reports for Operators and Shift Leaders.
- Determine and use existing measures of effectiveness for transportation management, traveler information, and incident management.
- Collaborate on updates to client SOPs and on developing and updating Operator training and certification materials.
- Modify training materials based on system and employee performance analysis.
- Hire, terminate, promote, and evaluate office personnel.
- Oversee Operator training and certification and ensure adequate Operator staffing coverage.
- Assist with operations-center public relations activities, including marketing efforts, tours, and presentations, in coordination with the client Contract Manager and Public Information Officer.
- Coordinate, develop agendas for, and facilitate meetings with operations-center staff as needed.
- Perform other tasks assigned by the client.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
