Transportation Operations Manager

Waste Management, Inc. (WM)•Visalia, CA

5h•$71,190 - $76,500•Onsite

About The Position

The Operations Manager leads the onboarding, development, coaching, mentoring, and performance management of drivers and helpers assigned to their location. The role calls for a hands-on, adaptable leader who can influence the broader team, foster collaboration and accountability, and support strong operational execution. The position emphasizes transportation and logistics operations, safety, efficiency, data-driven improvement, communication, and employee development. The role operates in a mix of office and plant/field environments and routinely uses standard office equipment. The position is office/on-site and is eligible for incentive pay. The expected base pay range is $71,190–$76,500; the offer may vary based on relevant experience, education, training, certifications, qualifications, and work location. WM describes itself as a North American environmental solutions provider and highlights its commitments to people, customers, communities, the environment, and sustainability.

Requirements

At least 18 years of age.
Legally eligible to work in the country where the position is located.
Valid driver's license upon hire.
An accredited associate's degree, or an accredited high school diploma and two years of relevant work experience.
Strong background in transportation and logistics.
At least two years of people management experience.
Ability to coach others, navigate change, and contribute wherever needed to support the team and operation.
Ability to coach and develop frontline employees while positively influencing the broader team.
Adaptability and a hands-on approach to changing priorities and operational needs.
Understanding of transportation and logistics operations, with a focus on safety, efficiency, accountability, and consistent execution.
Ability to analyze performance, identify trends, and drive improvement opportunities.
Strong relationship-building and communication skills across frontline employees, peers, and leadership.

Nice To Haves

Bilingual capability is strongly preferred.
Successful completion of the WM Operations Manager Trainee program.

Responsibilities

Provide new frontline employees with the tools, instruction, and feedback needed to perform daily duties successfully.
Meet with new frontline employees daily to support consistent communication and onboarding.
Provide timely and consistent touchpoints with frontline employees.
Review best practices regularly to enhance daily performance.
Understand and support frontline employees’ career goals and progress.
Identify improvement opportunities and collaborate with frontline employees to support continued success.
Practice coaching conversations and seek feedback on them.
Lead by example and make safety practices paramount.
Teach and develop employees’ understanding of the WM Way.
Conduct root cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
Document and maintain records required by regulatory agencies, including the Department of Transportation.
Review and audit route-operations documentation daily, such as DVIRs, driver time and attendance, and open tickets, and follow up where appropriate.
Visit customers and customer sites to evaluate and resolve safety issues and seek service alternatives where appropriate.
Coach and develop frontline employees and influence the broader team.
Analyze performance, identify trends, and drive improvement opportunities.