Transportation Operations Specialist

Living Spaces•La Mirada, CA

About The Position

The Transportation Operations Specialist coordinates shipments according to customer instructions and standard operating procedures while ensuring compliance with DOT regulations and internal policies. The role requires drayage port dispatch and supports the transportation needs of import and export customers. It includes coordinating carriers and drivers, managing shipment statuses and carrier information, prioritizing time-sensitive cargo, and helping reduce costs associated with detention, storage, and per diem charges. The position may require expediting cargo during and after work hours as needed. The stated hiring compensation range is $23.85–$31.00. Overtime pay is available for eligible, non-exempt team members. Reimbursement for expenses is provided as required by applicable law and company policy. Eligible Retail, Guest Services, and Distribution Center team members may receive a team bonus based on specific goals and KPIs. Additional benefits may be available subject to eligibility requirements.

Requirements

High school diploma or GED equivalent.
Three years of experience in drayage dispatch or supply chain experience.
Two years of drayage dispatch or planning experience.
An equivalent combination of education and experience will be considered.
Experience with Microsoft Office programs, including Word, Excel, and Outlook.
Ability to quickly learn new software, including the company POS and other programs as needed.

Nice To Haves

Working knowledge of Adobe Acrobat.

Responsibilities

Assist with hiring third-party carriers to execute pickups and deliveries.
Receive and process work orders from the LS operations team or system.
Help manage chassis agreements with providers to support profitability and provide chassis-provider pre-alerts.
Maintain the carrier database, including providers, rates, and expiration dates.
Serve as the first contact for carrier rate disputes.
Provide excellent customer service to internal and external customers.
Dispatch drivers for shipment pickups and deliveries.
Understand regional drayage needs for import and export customers.
Prioritize time-sensitive cargo.
Notify drivers of pickup and delivery assignments.
Expedite cargo as needed to meet customer requirements, including during and after work hours as needed.
Communicate and send status updates to and from operations teams as needed.
Assist with corporate goals to reduce cost exposure, including detention, storage, and per diem charges.

Benefits

Team bonus for eligible Retail, Guest Services, and Distribution Center team members based on meeting specific goals and KPIs.
Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for eligible full-time and part-time team members.
Vacation for eligible full-time team members or as otherwise required by applicable law.
Paid sick leave for eligible full-time and part-time team members.
Flex or health spending account for eligible full-time team members.
Employee Assistance Program for eligible full-time and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.
Overtime pay for eligible, non-exempt team members.
Expense reimbursement as required by applicable law and company policy.