Transportation Operations Specialist
About The Position
The Transportation Operations Specialist coordinates shipments according to customer instructions (SOPs) and ensures compliance with DOT regulations and established internal policies and guidelines. Drayage port dispatch is required. The role supports carrier hiring and dispatch, shipment work-order processing, chassis agreements, carrier records and rate disputes, and communication with internal and external customers. It also coordinates time-sensitive cargo and helps reduce cost exposure from detention, storage, and per diem charges. The position may require expediting cargo during and after work hours as needed.
Requirements
- High school diploma or GED equivalent.
- Three years of experience in drayage dispatch or supply chain experience.
- Two years of drayage dispatch or planning experience.
- An equivalent combination of education and experience will be considered.
- Experience with Microsoft Office programs, including Word, Excel, and Outlook.
- Ability to quickly learn new software, including the POS and other programs as needed.
- Drayage port dispatch experience is required.
Nice To Haves
- Working knowledge of Adobe Acrobat.
Responsibilities
- Assist with hiring third-party carriers to execute pickups and deliveries.
- Receive and process work orders from the LS operations team or system.
- Help manage chassis agreements with providers to maximize profitability and provide chassis-provider pre-alerts.
- Maintain the carrier database, including providers, rates, and expiration dates.
- Serve as the first contact for carrier rate disputes.
- Develop and maintain excellent customer service for internal and external customers.
- Dispatch drivers for shipment pickups and deliveries.
- Understand regional drayage needs for the customer base, including import and export shipments.
- Prioritize time-sensitive cargo.
- Notify drivers of pickup and delivery assignments.
- Expedite cargo as needed to meet customer requirements, including during and after work hours as needed.
- Communicate and send status updates to and from operations teams as needed.
- Assist with corporate goals to reduce risk and cost exposure, including detention, storage, and per diem charges.
Benefits
- Medical insurance (full-time only).
- Dental insurance (full-time only).
- Vision insurance (full-time only).
- 401(k) with company match (full-time and part-time).
- Vacation (full-time only or as otherwise required by applicable law).
- Paid sick leave (full-time and part-time).
- Flexible or health spending account for eligible full-time employees.
- Employee Assistance Program (full-time and part-time).
- Holiday pay (full-time only).
- Life insurance (full-time only).
- Overtime pay for eligible, non-exempt team members.
- Team bonus for eligible Retail, Guest Services, and Distribution Center team members based on specific goals and KPIs.
- Expense reimbursement as required by applicable law and company policy.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
