Transportation Specialist, Dispatch Operations

ACV • Buffalo, NY

22h

About The Position

The Transportation Specialist - Dispatch Operations supports ACV’s Transportation department by facilitating dispatch operations. Using established processes and procedures, this role coordinates transport orders, resolves logistical issues, and contributes to effective operations of the ACV Transportation product. The specialist works with carriers, customers, and internal departments and teammates on dispatch-related assignments, performing duties with limited supervision.

ACV is a technology company that operates a digital marketplace for buying and selling used vehicles, with data solutions for sourcing, selling, and managing vehicles. The company describes its culture as people-first, collaborative, and focused on growth, autonomy, and continuous improvement.

Requirements

• High school diploma or GED.
• At least 1–2 years of experience in dispatch, logistics, or the transportation industry.
• Ability to read, write, speak, and understand English.
• Intermediate problem-solving ability.
• Teamworking skills, both internally and externally.
• Proven customer service ability.
• Communication and organizational skills.
• Sense of urgency and self-motivation.
• Familiarity with business technology, including Microsoft Office or G Suite and Salesforce.

Responsibilities

• Support efforts to simplify and improve the customer experience.
• Triage customer and carrier inquiries, manage transactions and communications, provide timely resolutions, and refer inquiries or tasks to appropriate teammates.
• Process transactions supporting transportation and dispatch operations, including assigning dispatch jobs, expediting transport orders, and assessing customer and carrier needs; route transactions to appropriate teammates when needed.
• Maintain relationships with carriers, customers, internal departments, and teammates.
• Resolve complex issues using established processes, procedures, and problem-solving skills.
• Accurately enter and maintain records in Salesforce, load boards, and other related systems or platforms.
• Coordinate interdepartmentally to maintain dispatch status and communicate with sellers, buyers, and carriers.
• Ensure transactions and records are accurate, current, and compliant.
• Identify opportunities to improve customer satisfaction and operational efficiency, and use systems to support continuous improvement.
• Monitor KPIs and objectives through relevant systems; collaborate with management and the Dispatch team to identify opportunities and help develop policies and procedures.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored paid short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life/AD&D, legal/ID protection, accident, and critical illness insurance.
• Paid time off, including at least three paid sick days or the amount required by applicable law, six paid company holidays, two floating holidays, and other paid leave options including parental, bereavement, jury duty, and voting leave.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• Company 401(k) retirement plan.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED