Senior Operations, Dispatch Transportation

DSV•Houston, TX

3d•$58,000 - $78,500

About The Position

The Senior Operations, Dispatch Transportation role coordinates shipments according to customer instructions and standard operating procedures, while ensuring compliance with Department of Transportation regulations and internal policies. The role executes ocean marine drayage services for full-container-load movements and helps resolve transportation issues and inquiries. It monitors pickups and deliveries, coordinates with trucking carriers, supports chassis pool operations, manages communications about container tracking and potential bottlenecks, and helps improve service performance and profitability.

Requirements

3–5 years of experience in logistics and a customer service environment.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Good understanding of ocean export/import operations and transload operations.
Experience with trucking carrier deliveries and recovery processes, as well as terminal port/CY requirements.
Ability to maintain composure under pressure in a fast-paced environment.
Email and telephone etiquette.
Ability to troubleshoot day-to-day issues that arise during pickup or delivery.
Strong analytical and problem-solving skills, with attention to detail.
Excellent communication and presentation skills.
Ability to work independently and collaboratively in a fast-paced environment.
Fluent in English, orally and in writing.
Proficiency with Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

Execute ocean marine drayage services for FCL movements through orders received from U.S. branches via the TMS.
Ensure delivery and pickup services are completed on time and in full.
Select and dispatch pickup and delivery orders to truckers in the pre-confirmed MCT database.
Manage chassis pool operations with each provider where practical to maximize profitability.
Review and record repetitive service failures and develop solutions.
Streamline proactive container-tracking communications about potential bottlenecks with the customer management team.
Understand FCL transportation requirements by region for import and export customers.
Prioritize time-sensitive cargo and monitor daily pickups and deliveries to ensure they are tendered to a carrier as needed.
Negotiate pricing as needed to maximize profits, including by taking advantage of one-way opportunities.
Ensure reporting, carrier invoicing, and system event updates are completed accurately and on time, escalating issues outside the role's immediate control.
Support maintenance of the trucking carrier database, including provider details, rates, and expiration dates.
Ensure compliance with DOT regulations and established internal policies and guidelines.
Perform other assigned duties.