Transportation Dispatch Supervisor

Gregory Poole Equipment Company•Raleigh, NC

6d•Onsite

About The Position

The purpose of this position is to daily dispatch GPEC and outside truck drivers in the transporting of equipment in a lead role that focuses on efficiency, cost effectiveness, and customer satisfaction.

Requirements

High School graduate with 3 years related experience and/or training or two-year degree with two years related experience.
Must have the ability to clearly communicate with internal and external customers on the telephone or in person.
Experience in handling multiple tasks
Good customer relations and a pleasant personality are essential.
Must be PC Literate with an in intermediate level skill with keyboard and word processing software.

Responsibilities

Routes and dispatches truck drivers providing direction and guidance to minimize needless travel while maximizing efficiency
Maintains constant communication with drivers regarding arrival, completion and departure from jobs.
Performs follow up phone calls to customers when necessary to inform them of schedule changes and delays.
Daily use of Dispatching Solutions Software to assist in dispatching, routing, and recording of all required data.
Promotes external and internal customer relations and good-will by investigating customer concerns, researching and providing justification materials when required, and communicating those findings promptly to all concerned
Assist with the monitoring of internal truck maintenance needs and effectively schedule down time
Assist with the billing of all moves to the operating departments on a cost per mile or a zone charge basis.
Assist with the issuance of purchase orders for outside hauling services
Responds to high volume of after-hours transportation needs due to inclement weather and other emergencies.
Process all invoices issued by haulers for payment in an effective and timely manner.
Provide daily and long-term leadership for the direct report associates to include but not be limited to the following activities: Interviewing and hiring, Coaching, Training and developing, Counseling and disciplining, Dismissing