Transportation Operations Specialist

Expeditors•Paradise, NV

10h•Onsite

About The Position

The Transportation Operations Specialist executes standard operational workflows and supports the smooth operation of logistics activities. The role focuses on issue resolution, operational execution, and improving carrier and service provider performance through collaboration. The Specialist analyzes company and customer needs, researches transportation methods, and resolves operational bottlenecks to support performance and cost-effective transportation. This position is based on-site at an Expeditors customer location in the Henderson/Las Vegas area. It is full-time, 40 hours per week, Monday through Friday, 8 a.m. to 5 p.m.

Requirements

Bachelor's degree or equivalent working experience.
2–4 years of experience in supply chain, logistics, and/or transportation.
Experience with logistics software and systems, such as ERP systems, transportation management systems (TMS), and warehouse management systems (WMS).
Strong knowledge of international shipping regulations and customs procedures.
Effective communication, negotiation, and issue-resolution skills.
Analytical ability to interpret data and make informed decisions.
Excellent customer service skills.
Ability to triage and prioritize tasks in a fast-paced environment.
Ability to lead, develop, and drive a cross-functional team.
Ability to resolve issues and diffuse conflict.
Strong working knowledge of Microsoft Office or Google Business tools.
Clear, concise, and professional written, spoken, and presentation communication, with the ability to adapt to the audience.
Ability to adapt to change and remain resilient in high-pressure or adverse situations.
Strong time management, multitasking, and prioritization skills, including the ability to reprioritize work.
Proactive approach to anticipating issues and resolving them with urgency.
Persistence and consistent follow-up to achieve resolution.
Ability to build relationships across roles and titles.
Collaborative team mindset and willingness to support others.

Responsibilities

Coordinate with customers, third-party logistics providers (3PLs), carriers, and warehouses to manage the flow of goods and materials and meet KPIs and OKRs, such as OTIF.
Identify and resolve operational issues that may affect customer satisfaction, and develop solutions to improve the customer experience.
Arrange transportation for shipments based on cost, transit time, and mode of transport, and handle standard escalations.
Drive carrier and service provider performance for Hub and Spoke locations.
Manage transportation for warehouse inbound and outbound activities, as well as warehouse and trailer capacity.
Support data collection and interpretation, providing analytics to improve transportation efficiency at assigned locations.
Coordinate with multiple parties to resolve delivery issues and implement corrective actions for ongoing opportunities.
Serve as a primary contact for internal departments, external vendors, and customers on logistics inquiries and issue resolution.
Liaise between warehouse vendors and carriers to ensure standard operating procedures are followed.
Support domestic and international shipments and ensure partner carriers meet requirements for critical shipments.
Monitor inbound and outbound deliveries and proactively resolve shipping and receiving bottlenecks.

Benefits

Paid vacation (first year prorated based on month of hire; eligible for 15 days thereafter)
10 annual paid holidays
Potential for 2 flexible days
Paid sick time, accruing at 1 hour per 30 hours paid, with unused time rolling over
401(k) retirement savings plan with employer match, pre-tax or Roth
Employee Stock Purchase Plan (ESPP)
Medical, prescription drug, dental, and vision coverage
Health Savings Account (HSA)
Life and disability insurance
Paid parental leave, subject to additional eligibility criteria
Dependent Care Flexible Spending Account (DC FSA)
Employee Assistance Program (EAP)
Training and personnel development program
Educational assistance and reimbursement