Transportation Management Center (TMC) Operations Manager

WSP•Brentwood, TN

19h•Onsite

About The Position

WSP is seeking a Transportation Management Center (TMC) Operations Manager in Nashville, Tennessee. The position supports the client through management and coordination of TMC operations and is full-time and on-site at the client site. The manager oversees daily operational activities in accordance with the client’s Standard Operating Procedures (SOPs), protocols, and policies, and coordinates operations and staffing with Tennessee DOT personnel. The role includes managing staff and resources, overseeing operator training and certification, monitoring performance, and ensuring adequate staffing coverage. The manager also participates in incident-management coordination, supports motorist-assist dispatch, prepares performance reports, contributes to SOP and training-material updates, and carries out client-assigned tasks. The role may include alternate work schedules and 24-hour on-call availability. WSP USA is an engineering and professional services firm serving the buildings, transportation, energy, water, and environment markets. It has more than 15,000 employees in over 300 U.S. offices. WSP describes its workplace model as flexible and agile and offers medical, dental, vision, disability, life, and retirement-savings benefits. The selected candidate must be authorized to work in the United States.

Requirements

At least three years of experience in Transportation Operations, Public Safety, Incident Management, Dispatch Operations, or a similar environment.
Demonstrated ability to provide formal training to subordinates and monitor their performance.
Skilled in using the Windows operating system.
High-level knowledge of Microsoft Word, Excel, and PowerPoint.
Good leadership and interpersonal skills.
Good understanding of key management concepts.
Ability to communicate technical information clearly in layman’s terms.
Ability to work alternate schedules and be on call 24 hours a day.
Ability to write technical reports, manuals, and correspondence.
Ability to coordinate real-time activities and priorities.
Ability to maintain a professional demeanor and appearance.
Must be authorized to work in the United States.

Responsibilities

Manage day-to-day Operations staff and resources, resolve operational issues, and coordinate second- and third-shift scheduling with Tennessee DOT personnel.
Ensure operations comply with design parameters, client SOPs and policies, and industry standards.
Participate in Incident Management meetings and ensure appropriate interagency coordination.
Coordinate with Tennessee DOT motorist-assist service providers by relaying incident details and supporting dispatch operations.
Participate in statewide Traffic Incident Management meetings and training.
Attend meetings as directed by the client.
Prepare monthly reports on performance measures for Operators and Shift Leaders.
Determine and use existing measures of effectiveness for transportation management, traveler information, and incident management.
Collaborate on updates to client SOPs.
Collaborate on development and updates of Operator training and certification materials to conform to client SOP updates.
Modify training materials based on system and employee performance analysis.
Hire, terminate, promote, and evaluate office personnel.
Oversee the Operator training and certification process.
Ensure adequate Operator staff coverage.
Assist with operations center public-relations activities, including marketing efforts, tours, and presentations, coordinating with the client Contract Manager and Public Information Officer.
Coordinate, develop agendas for, and facilitate meetings with operations center staff as needed.
Perform other tasks assigned by the client.