Transportation Management Center Operations Manager

WSP • Hawthorne, NY

8d • $100,000 - $150,000

About The Position

The Operations Manager is responsible for the overall management and day-to-day operations of the Hudson Valley Transportation Management Center (HVTMC). The role oversees operations staff and works closely with the NYSDOT TMC Director and regional transportation, emergency response, and partner agencies to ensure effective 24/7/365 TMC operations. The position reports directly to the NYSDOT TMC Director.

The role includes managing and developing staff, ensuring operational coverage and quality, monitoring performance, maintaining procedures, coordinating with regional partners, and supporting contract administration, reporting, and training. The manager responds to significant operational or staffing issues as required.

Requirements

• Bachelor’s degree in a relevant field with a minimum of three years of qualifying experience, or a minimum of five years of relevant full-time experience.
• Minimum of five years of management experience on projects with an annual value of at least $500,000.
• Experience in TMC, traffic, transportation, dispatch, military, public safety, or 911 operations.
• Experience supervising and training a minimum of fifteen employees.
• Strong written, verbal, organizational, and interpersonal skills.
• Proficiency with Microsoft Office applications, spreadsheets, and databases.
• Ability to respond to operational issues in a 24/7/365 environment.
• Valid driver’s license.

Nice To Haves

• TMC/Traffic Operations Center management experience.
• Experience managing 24/7/365 operations.
• Experience with performance measures, data analysis, and operational reporting.
• Strong leadership and client relationship skills.
• Experience working with public safety agencies and transportation service providers.

Responsibilities

• Manage and oversee daily TMC operations and operations staff.
• Supervise, schedule, train, and evaluate TMC staff.
• Ensure appropriate staffing and operational coverage for 24/7/365 operations.
• Maintain quality assurance of TMC operations and staff performance.
• Monitor operational performance, identify opportunities for improvement, and report them to NYSDOT.
• Develop, review, and update operational procedures, protocols, standard operating procedures (SOPs), and other operational support materials.
• Coordinate with NYSDOT, regional transportation agencies, public safety agencies (police, fire, and emergency medical services), and other regional operational partners.
• Support contract administration, operational reporting, and training activities.
• Respond to significant operational or staffing issues as required.

Benefits

• Medical, dental, vision, disability, and life coverage.
• Retirement savings.
• Paid sick leave.
• Paid vacation or other personal time.
• Paid parental leave.
• Paid time off for bereavement, voting, and/or attendance at naturalization proceedings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager