TMC Operator

Arkansas Department of Transportation•Little Rock, AR

About The Position

Under general supervision, the TMC Operator works with multiple Intelligent Transportation Systems (ITS), uses two-way radio communications between the Central Office complex and approximately 700 statewide system users, and operates a nationwide law enforcement computer network. This role is essential personnel in a 24/7 environment and handles emergency and non-emergency situations. The operator monitors and operates traffic, camera, communications, and security systems; dispatches information to field units; compiles information and makes notifications; and maintains event logs and technical reports. The position also operates terminal equipment in accordance with applicable ACIC/NCIC/NLETS statutes, FCC rules and regulations, and Department policy. The Department may assign related duties and modify the job description based on its needs.

Requirements

Must be at least 18 years old.
Educational equivalent of a diploma from an accredited high school.
Experience operating a complex two-way radio communications system and radio dispatching.
Working knowledge of dispatch terminal operations.
Ability to update and maintain computerized databases.
Ability to write legibly, speak clearly in English, and type accurately.
Good listening skills and ability to multitask.
Availability for shift work, including weekends and holidays.
Meet minimum standards for Arkansas Crime Information Center (ACIC) certification, including fingerprinting and a police background investigation.
Pass a criminal background check to determine suitability for employment.

Nice To Haves

Working knowledge of Microsoft Office products, including Outlook.

Responsibilities

Operate and monitor the statewide camera system.
Operate the statewide Dynamic Message Sign (DMS) system for public safety announcements, real-time driver information, and Traffic Incident Management (TIM).
Operate the Highway Advisory Radio (HAR) system.
Work as essential personnel in a 24/7 environment.
Dispatch (broadcast) via different types of radio consoles to various field units.
Quickly and accurately handle emergency and non-emergency situations.
Simultaneously monitor iDriveArkansas, third-party traffic applications, broadcast traffic news, social media, security CCTV and alarms, and other information sources.
Compile information, make proper notifications, and complete technical reports.
Operate terminal equipment under ACIC/NCIC/NLETS statutes, FCC rules and regulations, and Department policy to obtain nationwide vehicle and driver information.
Maintain an accurate event log using a Computer Aided Dispatch (CAD) system and/or an Automated Transportation Management System (ATMS).
Perform other ITS-related duties as technology becomes available.