PBX Operator I - TMC (PT)

Memorial Hermann Health System

3d • Onsite

About The Position

The PBX Operator I ensures adequate communication between parties and hospital personnel by operating the telephone switchboard and dispatching calls. The position is based at Memorial Hermann TMC, 6411 Fannin St, Houston, TX 77030, and works Saturday and Sunday from 7:00 a.m. to 7:00 p.m.

The operator answers incoming and in-house calls, assists patients with information and directions, responds to emergency codes, uses paging and intercom systems, communicates patient needs to appropriate personnel, and monitors telephone-related systems and equipment. The role also supports safe, compassionate, personalized, and efficient experiences for patients, colleagues, staff, and visitors while following hospital policies and procedures.

Requirements

• One year of customer service experience.
• Ability to operate a telephone switchboard.
• Basic computer skills.
• Strong interpersonal skills and ability to communicate effectively with the public, physicians, ancillary departments, and other staff members.
• Strong customer service skills and ability to multitask in a complex and stressful environment.

Responsibilities

• Operate the telephone switchboard and answer incoming and in-house calls quickly and professionally; assist patients with information and directions to hospital areas.
• Respond quickly and effectively to emergency codes using proper hospital procedures.
• Use paging systems and overhead paging for fire alarms, disaster alerts, STAT calls, and pages for METs and physicians; make hospital intercom announcements as requested.
• Communicate patient needs to appropriate personnel, follow reporting procedures in compliance with HIPAA laws, document patient concerns and complaints, and ensure follow-up.
• Monitor Phone-O-Matic systems; ensure the availability of TDD telephones and amplified receivers, arrange delivery, maintain logs, and replace nonworking phones while recording them on the repair log.
• Ensure safe care for patients, staff, and visitors and follow Memorial Hermann policies, procedures, and standards related to time management, supply management, productivity, and service quality.
• Meet mandatory and continuing education and skills competency requirements; support department goals and serve as a preceptor, mentor, and resource to less experienced staff.
• Provide compassionate and personalized experiences and model Memorial Hermann service standards for patients and colleagues.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed