PBX Operator I - TMC (FT)

Memorial Hermann Health System

1d • Onsite

About The Position

The PBX Operator I ensures adequate communication between parties and hospital personnel by operating the telephone switchboard and dispatching calls. The role is based at Memorial Hermann TMC, 6411 Fannin St, Houston, TX 77030, and is scheduled Monday through Friday from 6:00 a.m. to 2:30 p.m.

The operator answers incoming and in-house calls, assists patients with information and directions, responds to emergency codes, uses paging and intercom systems, communicates patient needs, and monitors telephone-related equipment and systems. The role also supports safe, compassionate, personalized, and efficient experiences for patients, colleagues, staff, and visitors while following hospital policies and procedures.

Requirements

• One year of customer service experience.
• Ability to operate a telephone switchboard.
• Basic computer skills.
• Strong interpersonal skills and ability to communicate effectively with the public, physicians, ancillary departments, and other staff members.
• Strong customer service skills and ability to multitask in a complex and stressful environment.

Responsibilities

• Operate the telephone switchboard and answer incoming and in-house calls quickly and professionally; assist patients with information and directions to hospital areas.
• Respond quickly and effectively to emergency codes using proper hospital procedures.
• Use paging systems and overhead paging to issue fire alarms, disaster alerts, STAT calls, and pages to METs and physicians; make requested hospital intercom announcements.
• Communicate patient needs to appropriate personnel according to reporting procedures and HIPAA requirements; document patient concerns and complaints and ensure adequate follow-up.
• Monitor Phone-O-Matic systems; ensure TDD telephones and amplified receivers are available, arrange delivery, maintain logs, and replace nonworking phones while recording them on the repair log.
• Promote safe care for patients, staff, and visitors and follow Memorial Hermann policies, procedures, and standards for time management, supply management, productivity, and service quality.
• Meet mandatory and continuing education and skills competency requirements; support department goals and serve as a preceptor, mentor, and resource to less experienced staff.
• Provide compassionate, personalized, safe, caring, and efficient experiences to patients and colleagues in keeping with Memorial Hermann service standards.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed