TMC Operator
About The Position
Under general supervision, the TMC Operator works with multiple Intelligent Transportation Systems (ITS), uses two-way radio communications between the Central Office complex and approximately 700 statewide system users, and operates a nationwide law enforcement computer network. The role supports transportation and public safety operations in a 24/7 environment as essential personnel. The operator monitors traffic and security information, dispatches field units, handles emergency and non-emergency situations, communicates relevant information, and maintains event records and technical reports. The position also operates terminal equipment in accordance with ACIC/NCIC/NLETS statutes, FCC rules and regulations, and Department policy.
Requirements
- Must be at least 18 years old.
- Educational equivalent to a diploma from an accredited high school.
- Experience operating a complex two-way radio communications system and radio dispatching.
- Working knowledge of dispatch terminal operations.
- Ability to update and maintain computerized databases.
- Ability to write legibly, speak clearly in English, and type accurately.
- Good listening skills and ability to multitask.
- Availability for shift work, including weekends and holidays.
- Meet minimum standards for Arkansas Crime Information Center (ACIC) certification, including fingerprinting and a police background investigation.
- A criminal background check is required; failure to meet suitability standards may result in rejection or termination.
Nice To Haves
- Working knowledge of Microsoft Office products, including Outlook.
Responsibilities
- Operate and monitor the statewide camera system.
- Operate the statewide Dynamic Message Sign (DMS) system for public safety announcements, real-time driver information, and Traffic Incident Management (TIM).
- Operate the Highway Advisory Radio (HAR) system.
- Work in a 24/7 environment as essential personnel.
- Dispatch via different types of radio consoles to various field units.
- Handle emergency and non-emergency situations quickly and accurately.
- Simultaneously monitor iDriveArkansas, third-party traffic applications, broadcast traffic news, social media, security CCTV systems, alarms, and other information sources.
- Compile information, make appropriate notifications, and complete technical reports.
- Operate terminal equipment to obtain nationwide vehicle and driver information in accordance with ACIC/NCIC/NLETS statutes, FCC rules and regulations, and Department policy.
- Maintain an accurate log of events using a Computer Aided Dispatch (CAD) system and/or an Automated Transportation Management System (ATMS).
- Perform other ITS-related duties as technology becomes available.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
