Transportation Dispatch

Vail Resorts • Truckee, CA

1d

About The Position

The Transportation Dispatcher coordinates daily transportation operations to provide safe, efficient, and reliable service for guests, employees, and resort partners. The role is the primary communication link between drivers, guests, resort departments, and management. It monitors schedules, responds to operational changes, and supports excellent customer service.

The position coordinates guest shuttles, employee transportation, special events, and charter services. It assigns drivers, vehicles, and routes; communicates with drivers using radio, phone, and dispatch software; monitors vehicle locations, schedules, passenger volumes, and service levels; and adjusts operations for traffic, weather, breakdowns, or other changes. The dispatcher also responds to transportation requests and concerns, communicates delays and disruptions, supports safety and compliance, assists with incident and emergency procedures, and maintains operational records.

Requirements

• High school diploma or equivalent.
• Experience in customer service, transportation, dispatch, hospitality, or operations.
• Strong communication skills.
• Computer proficiency.
• Flexible schedule availability.

Nice To Haves

• Previous dispatching experience.
• Ski resort or hospitality experience.
• Knowledge of mountain road conditions and winter operations.

Responsibilities

• Coordinate and monitor daily transportation services, including guest shuttles, employee transportation, special events, and charter services.
• Assign drivers, vehicles, and routes according to operational needs.
• Maintain real-time communication with drivers via radio, phone, and dispatch software.
• Monitor vehicle locations, schedules, passenger volumes, and service levels throughout the day.
• Adjust routes and schedules in response to traffic, weather, vehicle breakdowns, and operational changes.
• Support on-time performance and efficient use of transportation resources.
• Respond professionally and courteously to guest and employee transportation requests.
• Provide information about shuttle schedules, pick-up locations, resort facilities, and transportation options.
• Resolve transportation concerns and service issues promptly.
• Communicate delays, route changes, and service disruptions to guests and resort departments.
• Promote and support a safety-first culture within the transportation department.
• Monitor driver compliance with resort policies and transportation regulations.
• Assist with accident, incident, and emergency response procedures.
• Maintain accurate records of driver assignments, incidents, and operational activities.

Benefits

• Free employee passes.
• Employee-discounted lift tickets for friends and family.
• Free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral program.
• Wellness benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED